Topic-icon JFBConnect - AutoTune Facebook API Error

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9 years 3 months ago #60958 by mbevia
Hello,

I just renewed my license and I am trying to install, but it is giving me an error:

Error

Facebook API Error: (#15) This method must be called with an app access_token.
Facebook Application configuration could not be loaded. Please check your App ID and Secret Key

...And I cannot move forward, I have checked my facebook App ID and secret code and it is correct from my Facebook App.

Please help. Thank you.
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Support Specialist
9 years 3 months ago #60959 by mel
It sounds like either your application is not set up correctly or you have not entered the App ID and Secret Key in the JFBConnect backend > Configuration > Facebook area.

1. Please follow the Facebook application setup guide at www.sourcecoast.com/jfbconnect/docs/soci...ok-application-setup to set up your application correctly.
2. Use the JFBConnect backend > Autotune configuration tool (www.sourcecoast.com/jfbconnect/docs/conf...application-creation). The last time that you ran Autotune was with JFBConnect version 6.5.3 so please check to see if there are any errors.

If you are still having issues after following these steps, please let us know.

-Melissa
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9 years 3 months ago #60961 by mbevia
Thanks for the reply, I double checked to see the FACEBOOK app id and secret code is correct. But it still gives me the error when I try to autotune:

Error

Facebook API Error: (#15) This method must be called with an app access_token.
Facebook Application configuration could not be loaded. Please check your App ID and Secret Key

Can you please have someone check to see if there is a bug on my website. I cannot get people to access the site.
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9 years 3 months ago #60962 by mbevia
attached is the error message
File Attachment:
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Support Specialist
9 years 3 months ago #60963 by mel
Let's keep the responses to just this thread instead of both email and forum thread.

Pasting my response from my last email:

Looking at the source on your page, I see that JReviews is also including some Facebook code on the page. Could you please try to disable the FB options in JReviews.
jreviews.fb = {"appid":"1536563263271652","og":true,"xfbml":true,"optout":true,"post":false};
Also, when is this API error occurring? On the front-end when you click on a Facebook button? What specific URL?


Also, I just registered on your account with my Facebook credentials and was then able to log in properly to see my profile. I am not able to see the error that you are referring to.

-Melissa
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Support Specialist
9 years 3 months ago #60964 by mel
I just saw your screenshot. Can you go into the FB App tab in Autotune and hit the refresh button and see if the error is still present?
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9 years 3 months ago #60965 by mbevia
Okay sorry, I will just post here. I cannot click the facebook app tab, the autotune does not let me go beyond "Basic info" tab
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Support Specialist
9 years 3 months ago #60966 by mel
That's strange. Could you send me access to the backend in a PM? Use the envelope icon under the avatar.
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9 years 3 months ago #60969 by mbevia
Okay, I pm'd you my access to the admin
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Support Specialist
9 years 3 months ago #60971 by mel
Could you please verify that you have the Facebook application setting in Settings > Advanced > 'Native or desktop app?' set to No?
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