Topic-icon Facebook icons have been dissapeared

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9 years 9 months ago #59285 by bravo444
Dear support;

After upgrading to joomla 3.6, facebook icons seem to be gone. I don't see any of them. However, Tweeter button is active.
JFBConnect version is 7.0.0. I think that the configuration is correct.

Could you kindly help me out please.

Regards,
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Support Specialist
9 years 9 months ago #59291 by alzander
At the bottom of your home page, I'm seeing the LinkedIn, Twitter and Facebook Like/Share buttons. Are those the icons you're saying are missing?

If so, can you please try from a different browser or different computer altogether? If you're still having issues, please let us know exactly which Facebook icons we should be looking at and how you are testing.

Thanks,
Alex
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9 years 9 months ago #59300 by bravo444
You are right. I can see all of them when I tried to use the other PC from different network connection.

Mmmm.... I could see all icons from my home PCs, but now I don't see any of them except Twitter icon from all PCs where are in my home.

You have any ideas?? It should be something special ports which are needed to open?

Regards,
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Support Specialist
9 years 9 months ago #59320 by alzander
There's a few things that can be causing this. Can you tell us what browser you're using? Each browser is starting to implement their own privacy and tracking-blocking options, which may be causing the problem you're seeing. Additionally, some add-ons for browsers are intentionally meant to stop tracking, which can prevent the social networks (which like to track users) from working.

Let us know the browser and if you have any privacy add-ons enabled for it. Also, try with a different browser on the same computer if you're only trying one browser to test right now.

Thanks,
Alex
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