A new Facebook comment was posted by Guest

easykey
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9 years 9 months ago - 9 years 8 months ago #59154 by easykey

A new Facebook comment was posted by Guest was created by easykey

When somebody makes a comment to an article on our website I get an email alert that says...

This is an automated message from JFBConnect.

A new Facebook comment was posted by Guest WhatdoesToCcandBccmeanOutlookTipsEssexHertfordshireBishopsStortfordandHarlowEasykey
easykey.uk/outlook/what-does-to-cc-and-bcc-mean

You can administer the comment at that page or at developers.facebook.com/tools/comments
-- JFBConnect

Instead of saying "A new Facebook comment was posted by Guest" can it send "A new Facebook comment was posted by Mary Jones" (i.e. the actual name of the user)

P.S. I do not want any users to log in to our website

Last edit: 9 years 8 months ago by easykey.

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mel
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Support Specialist

9 years 9 months ago #59157 by mel

Replied by mel on topic A new Facebook comment was posted by Guest

If the user is not logged into your site, then the only information we'd have is Guest. Facebook does not just give that information out over the API if the user does not accept your application and any associated permissions for your site. If the user is logged in (via their Joomla user or social network credentials), then the notification email should be using the Joomla username or real name (don't recall which off the top of my head).

Please try logging into your site and posting a comment to see if the notification has the correct name. If you are logged in and it still shows guest, then please let us know as this is something to investigate further.

-Melissa

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A new Facebook comment was posted by Guest