Topic-icon Always log out

Active Subscriptions:

None
10 years 4 days ago #58457 by miccer
Always log out was created by miccer
Hello,

I don't know why but each time I leave my website and I come back, I'm log out...

Is there someone who can see it on my website www.gymlike.net ?

It's really a problem....!
My session time is 45 minutes.

Thanks.
Best regards,
Mickaël
The topic has been locked.
Support Specialist
10 years 4 days ago #58465 by alzander
Replied by alzander on topic Always log out
Mickaël,
What do you mean by 'leave'? If you're closing your browser, that's likely the expected behavior. Many browsers, nowadays, will clear session and cookie data when you completely close/quit the browser. In that case, your session would be lost and you would need to login.

If that's not the case, let us know how you're testing so we can understand more. Also, can you tell us if this happens only when you login with a social network or if it happens with all Joomla authentications? If it's with all authentications, there is likely little we can do as the issue would be in Joomla itself (or some other extension).

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
10 years 1 day ago #58494 by miccer
Replied by miccer on topic Always log out
Hello,

Thanks for your answer.

Yes it happens with all authentication... I will try to aks directly with joomla support.
I will back with more informations.
The topic has been locked.
Support Specialist
10 years 9 hours ago #58505 by alzander
Replied by alzander on topic Always log out
Alright.. definitely let us know if there's anything else we can help with or if, somehow, you narrow things down to JFBConnect being the cause.

Again, if you're closing your browser, that's expected behavior. You didn't elaborate more on your testing though, so I can't really be sure what's going on.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
9 years 11 months ago #58514 by miccer
Replied by miccer on topic Always log out
Hello,

I completely deactivated JFBConnect and I remain connected even when I close the browser (Chrome).
I thus think that the problem results actually from JFBConnect...

I also notice that the problem also exists on your site sourcecoast...
The topic has been locked.
Active Subscriptions:

None
9 years 11 months ago #58523 by miccer
Replied by miccer on topic Always log out
Hello.

Do you have news about this problem?
The topic has been locked.
Support Specialist
9 years 11 months ago #58530 by alzander
Replied by alzander on topic Always log out
Can you explain further as to the exact way that you are testing? As I asked above:

What do you mean by 'leave'? If you're closing your browser, that's likely the expected behavior. Many browsers, nowadays, will clear session and cookie data when you completely close/quit the browser. In that case, your session would be lost and you would need to login.

If that's not the case, let us know how you're testing so we can understand more. Also, can you tell us if this happens only when you login with a social network or if it happens with all Joomla authentications? If it's with all authentications, there is likely little we can do as the issue would be in Joomla itself (or some other extension).

Let us know how you're testing and we'll gladly help investigate further.

Also, please Private Message us a super admin user account so we can test on the front-end with and without the JFBCSystem plugin enabled once we know how to test.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
9 years 11 months ago - 9 years 11 months ago #58535 by miccer
Replied by miccer on topic Always log out
As I said it previously, when I close the browser and when I reopen it, I again have to become identified.
I made out a will by deactivating the plugin JFBConnect and I have no more the problem.

I have exactly the same problem on your Web site ...

I send you the account admin by private message
Last edit: 9 years 11 months ago by miccer.
The topic has been locked.
Support Specialist
9 years 11 months ago #58536 by alzander
Replied by alzander on topic Always log out
I tested with the credentials you sent me but couldn't recreate the issue. With the JFBCSystem plugin enabled, here's the behavior I see:
* When the "Se souvenir de moi" box is checked, if I login, close the browser and come back to the site and I'm properly logged in.
* When the "Se souvenir de moi" is *not* checked, if I login, close the browser and come back to the site I am *not* logged in.

That's exactly what I'd expect to happen.

Can you please continue to test or let me know specifically how you're testing: which browser, which login area, etc.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
9 years 11 months ago #58538 by miccer
Replied by miccer on topic Always log out
Hello,

Had you test with facebook connexion ??
The topic has been locked.