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Topic-icon facebook page tab not viewed

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10 years 3 weeks ago #58226 by battarov
Hello
I have followed all the instructions provided to add facebook site tab , but the tab shows nothing when navigating to it .
there is a SSL certificate and the page tab status in JFBConnect is correct: Your Page Tab application appears to be setup properly. To add it to your Facebook Page, Click Here.

I found in the App Center Listed Platforms that the page tab selector is disabled and turned off.
screenshot: icecream.me/6881285a97e64f993f067dcafbb97ab7
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10 years 3 weeks ago #58233 by alzander
The AppCenter is different and I don't think the settings there really matter to simply enable a Page Tab.

In your Facebook Page area, I see the drop-down with a link to your site. When I click it, I get a blank white area. The cause of this is due to a server restriction on your site. If you go to the browser console while on your Facebook Page Tab, you'll see the following error message:
Refused to display 'https://YOURSITE.com/' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN, SAMEORIGIN'.
You'll need to remove that X-Frame-Options header from the response. That could be in your Apache configuration, a firewall, or a security extension within Joomla. That's not something we can fix on our end, but I hope that helps you narrow things down.

Thanks,
Alex
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10 years 2 weeks ago - 10 years 2 weeks ago #58341 by battarov
thanks ... that was helpful
I disabled X-Frame-Options header , it was a server mod & htaccess role added by admintools component .
now the tab and canvas loaded on facebook , but it starts with 404 error page , then redirected to the home page duo to a redirection script I have added in the 404 php file .

I have tried to change the tab and canvas secure and non secure urls , to a different site pages , even home page , but still loading 404 page first .
the autotune shows no errors and every tabs are marked with green .

this is the canvas url:
apps.facebook.com/turkvardotcom/
Last edit: 10 years 2 weeks ago by battarov.
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Support Specialist
10 years 2 weeks ago #58348 by alzander
I'm unsure what's happening there. If I load your Facebook Page, I see the following URL is being loaded from your site:
index.php?option=com_jreviews&Itemid=776&lang=ar

If I go directly to that URL, it loads (though all it is is a login page, mainly). In Facebook though, that URL returns a 403 error.

What is the URL you've setup as the Facebook Page Tab URL? Also, are you using any special extensions for SEF URLs or 404 error page management? That may help us narrow things down further.

Thanks,
Alex
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10 years 2 weeks ago #58359 by battarov
its the same url you found : index.php?option=com_jreviews&Itemid=776&lang=ar , but its working on my site without any errors .
I have tried to use the SEF url and then the non sef url with the same resulting issue .
yes I'm using sh404sef component , but I have disabled it for jfbconnect
screen shot:
icecream.me/771b25635eb500b30a9a115730959ebe

how can I open a private ticket to send the admin login information , then the support team can have a look
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Support Specialist
10 years 2 weeks ago #58362 by alzander
You can Private Message me by using the mail icon under my name to the left.

As for the Page Tab, if you use another URL (like your home page), does that work? I understand that it works when I visit that jreviews page normally. However, when Facebook opens it, they use a POST request and pass some additional data along. My only thought is that jReviews is seeing the POST request and throwing the error because it thinks the user is trying to submit a form or something along those lines.

Thanks,
Alex
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10 years 2 weeks ago #58363 by battarov
the same issue appears when using any url , even the home page ,
I will contact u to have a look Pls .
thanks for ur help.
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Support Specialist
10 years 1 week ago #58423 by alzander
Thanks for the admin credentials. Can you tell me what is managing 404 content on your site? I've tried to disable sh404 completely, but I'm still seeing that 404 error page. What creates that 404 for your site?

I'm really unsure what's happening, as it's not something we've seen before, but I'll gladly look into it further when I understand more.

Thanks,
Alex
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