Topic-icon Images are NOT showing - Not able to login with FB credentials

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Dear all.

My client is working on the implementation for one of Our clients

Issue1: But when sharing an article in FB the article appears but NOT the Image.
Issue2: when tying to login with the FB credentials it doesn´t seem to work as well.

Any pointers/tutorial ore something which can help us on the right track, please?
Hopping to hear from you,
Regards,
Paco
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Support Specialist

Issue1: But when sharing an article in FB the article appears but NOT the Image.

JFBConnect supports Open Graph tags, which is what sets the title, description and image to be used when shared. The easiest way to set the OG tags is by enabling our Open Graph plugins that come with JFBConnect for any extensions you have installed. Those plugins will try to auto-detect good settings to use. You can also set your own tags on any specific page with our EasyTags, like:
{SCOpenGraph image=http://site.com/link-to-image.jpg}
Once you have the tags set, you can check what Facebook sees by using their Open Graph debug tool .

If none of that helps narrow things down, can you let us know what URL you're trying to share where the image isn't showing? From there we can look at the tags on the page and try to understand what's going on there.

Issue2: when tying to login with the FB credentials it doesn´t seem to work as well.

There's another extension that's trying to load the Facebook Javascript library on your site and it's conflicting with JFBConnect. If you run the Autotune Error Check tool, you should see the following error:
Test: Facebook Javascript library inclusion
Fail: Another Facebook extension is installed, including the Facebook Javascript library, and may conflict.
You'll need to remove the other inclusion of the Facebook Javascript library. It looks like it's from your Facebook Like button.

I hope that helps narrow things down.

Thanks,
Alex
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Dear alex.
Many thanks for your detailed explanation.
When posting in this forum i don´t see how or where to pass you with some private credentials.
Where can I post this?
Hoping to hear from you.
Regards,
Paco
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Support Specialist
You can send a Private Message by clicking on the envelope icon that's under the avatar image.
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10 years 1 month ago - 10 years 1 month ago #58133 by joomleb
Hi Alex,
I have the same problem with my joomla 3.4.8 + JFBConnect 7.0.0 + Seblod 3.7.2 using Facebook page Channel
Two days ago with another article, same configuration, all is gone well. Today with a new article don't post image / title etc. I tested again and with the article of two days ago run...

Please, can you help me on understanding ? (I'm sending you a PM)
and, Please, Is there anything I can do to add manually the Title and Image on the Facebook post I yet shared ?
Last edit: 10 years 1 month ago by joomleb.
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Support Specialist
Looking at the links that you sent in the PM, neither have an og:image tag included on the page. When re-scraping your page via the Facebook Sharing Debugger, even the page that is "working" does not have the tag - Facebook is just picking a best image based on the rest of the page content.

We do not have a specific Seblod Open Graph plugin so JFBConnect will not be adding the easy-tags to your page content for that extension. However, as Alex mentioned, you can manually add the Open Graph image and title tags with the following easy-tags:

{SCOpenGraph image=http://site.com/link-to-image.jpg}
{SCOpenGraph title=Your Title Here}

Once you do add the tags to your page, you will need to re-scrape them manually to make sure the change has taken effect. Facebook will then re-scrape all of your pages over days/weeks (depending on several factors such as how established your page is, etc).

-Melissa
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Hi Melissa,
in first of all many thanks for your reply. Then,
A - "We do not have a specific Seblod Open Graph plugin so JFBConnect will not be adding the easy-tags to your page content for that extension" = But Seblod use the standards joomla fields and in fact till the last article it run.
B - So, I thought what is changed and the only thing I found is: the author is changed! The last article instead to be wrote from the "Super User" was wrote from a Multiple Groups user (Registered and Author included). So, I tried changing the author to Super User and re publishing the article and... it RUN !!! Why ?!?

So:
1 - in first of all I looked for "Open Graph" in my Joomla Extensions plugins and I found two: "Open Graph - Custom Object" and "Open Graph - Content". Both disabled... Is it right ? Have they to be disabled ? When I install a new JFBConnect extension have I to enable them manually ?
2 - you told me: "Once you do add the tags to your page, you will need to re-scrape them manually to make sure the change has taken effect". Please, what do you mean with "re-scrape" ? And, please, how to do it exactly ?
3 - As you explained me and as wrote in the documentation , in case of "Per-Page Overrides" ..."use the following format in an Joomla article, custom HTML module, template file, or anywhere else on the page"..., Where is it better to add tags ? In case to add them directly into the content article, Where is the best position ? (at the begin, at the end...in the intro, in the content)
4 - About "Default Site-Wide Open Graph Easy-Tags" in the configuration I haven't set nothing yet. ..."a good example is to set your logo as a default image tag"... and, please, What else is good to set ?
5 - "Configuration - Skip Tags" - Please, Can you give me any examples when it can be helpful ? How to set it ?

Many Thanks in advance for Support!
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Support Specialist
As Melissa mentioned, we don't have a Seblod plugin. While many of the core fields of Joomla content are used, Seblod adds and extends in different ways. For example:

B - So, I thought what is changed and the only thing I found is: the author is changed! The last article instead to be wrote from the "Super User" was wrote from a Multiple Groups user (Registered and Author included). So, I tried changing the author to Super User and re publishing the article and... it RUN !!! Why ?!?

This is not normal Joomla functionality. I don't know how that setting affect the article or how Seblod alters the triggers, plugins and other functionality of normal content that JFBConnect expects to see.

As to your questions:

1 - in first of all I looked for "Open Graph" in my Joomla Extensions plugins and I found two: "Open Graph - Custom Object" and "Open Graph - Content". Both disabled... Is it right ? Have they to be disabled ? When I install a new JFBConnect extension have I to enable them manually ?

All Open Graph plugins are disabled by default. I'd recommend enabling any that you plan to use, like Open Graph Content. The Custom Object lets you manually set Open Graph tags for a specific group of pages. That may be helpful, but can be complex.

2 - you told me: "Once you do add the tags to your page, you will need to re-scrape them manually to make sure the change has taken effect". Please, what do you mean with "re-scrape" ? And, please, how to do it exactly ?

Use the Facebook Open Graph Debug Tool and enter your URL into it. Otherwise, you can wait ~1-2 weeks for Facebook to automatically re-scan your pages.

3 - As you explained me and as wrote in the documentation, in case of "Per-Page Overrides" ..."use the following format in an Joomla article, custom HTML module, template file, or anywhere else on the page"..., Where is it better to add tags ? In case to add them directly into the content article, Where is the best position ? (at the begin, at the end...in the intro, in the content)

They can go anywhere in the content that will be displayed on the page. So, if your full article view *does not* display the intro text, don't put the tags in the intro text. Top or bottom doesn't make a difference.

4 - About "Default Site-Wide Open Graph Easy-Tags" in the configuration I haven't set nothing yet. ..."a good example is to set your logo as a default image tag"... and, please, What else is good to set ?

Image is the only one we'd recommend setting a default tag for. Others are best to let JFBConnect automatically detect.

5 - "Configuration - Skip Tags" - Please, Can you give me any examples when it can be helpful ? How to set it ?

If you already are using an extension to manage your Open Graph tags or are using only one main extension for all of your content, you can disable the OG tags in JFBConnect. For example, if you use Seblod for almost all content of your site and if Seblod sets Open Graph tags already, then you can tell JFBConnect to not set those tags. That setting is a site-wide setting though, so if you skip a tag, it won't be set on any page of your site.

I hope that helps explain,
Alex
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Hi Alex, many thanks for support. So:

Seblod Open Graph plugin = I don't understand you, again, Seblod use the standards joomla fields, so to work automatically JFBConnect doesn't need a specific plugin. In fact till the last article all it run normally.

This is not normal Joomla functionality. I don't know how that setting affect the article or how Seblod alters the triggers, plugins and other functionality of normal content that JFBConnect expects to see.

Alex, I'm speaking about the normal article author and his ACL ! The standard joomla's feature. Using the "Super User" as article author all is ok, changing it with a Registered / Author (standards joomla ACL) don't run - (Please, see the point 2 before to answer)


1 - Plugins "Open Graph - Custom Object" and "Open Graph - Content" = What I don't understand is if these two plugins need to be enabled to have JFBConnect automatically detect Open Graph easy-tags. Is the "Open Graph - Content" plugin the plugin that permit to let JFBConnect automatically detect tags ?
Being Seblod joomla articles, with the "Open Graph - Content" disabled or enabled I have back two different results. Please see the attached images:
"Open Graph - Content" disabled: insert Image / Title / Site descritpion / Site / Author

File Attachment:


"Open Graph - Content" enabled: insert Image / Title / Intro + Full Content Text / Site / Author
I don't know how it have to run with other extensions / if it is right to show intro and full content in the same place, but, logically, this is the only thing is not working well because of Seblod article. Thinking can be a simple feature to add, helping you on understanding:
- What is Seblod
- Seblod How to manage field storage ?
- Seblod Storage explained by James Morrell - video
- Seblod Storage confusion
- Seblod Joomla article compatibility

File Attachment:



2 - Running the "Facebook Open Graph Debug Tool" - with "Open Graph - Content" plugin disabled - "Super User" and/or "Author" is the same, yes, now they are running both. I have back:
Warnings That Should Be Fixed
- Inferred Property = The 'og:image' property should be explicitly provided, even if a value can be inferred from other tags.
- Meta with name instead of property = The meta tag on the page was specified with name 'author', which matches a configured property of this object type. It will be ignored unless specified with the meta property attribute instead of the meta name attribute.
Can these warnings be fixed ? Please, How ?


3 - 4 - 5 many thanks!
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Support Specialist

Alex, I'm speaking about the normal article author and his ACL ! The standard joomla's feature. Using the "Super User" as article author all is ok, changing it with a Registered / Author (standards joomla ACL) don't run - (Please, see the point 2 before to answer)

Apologies. When I read it, I thought you were saying you had selected multiple authors for the article, which some CCK's do support.

1 - Plugins "Open Graph - Custom Object" and "Open Graph - Content" = What I don't understand is if these two plugins need to be enabled to have JFBConnect automatically detect Open Graph easy-tags. Is the "Open Graph - Content" plugin the plugin that permit to let JFBConnect automatically detect tags ?
Being Seblod joomla articles, with the "Open Graph - Content" disabled or enabled I have back two different results. Please see the attached images:

You'd only need the Content plugin enabled. The Custom Object plugin is for advanced cases where you want to automatically apply a specific Open Graph tag to a large swath of your pages (like all of them, or anything with option=com_blah in the query string). The custom object plugin is not necessary for normal Open Graph operation or Easy-Tag parsing.. so I'd recommend disabling it entirely.

Enabled/Disabled Tests
Ahhh.. seeing the output helps with some things. Those :cck: tags are obviously being inserted by Seblod when you save and then parsed/replaced when the content is shown. Can you go into your plugin manager and re-order the JFBCSystem plugin to be *after* any Seblod plugins. Ideally, that will make JFBConnect see the article content after Seblod has done their replacements.

2 - Running the "Facebook Open Graph Debug Tool" - with "Open Graph - Content" plugin disabled - "Super User" and/or "Author" is the same, yes, now they are running both. I have back:
Warnings That Should Be Fixed
- Inferred Property = The 'og:image' property should be explicitly provided, even if a value can be inferred from other tags.
- Meta with name instead of property = The meta tag on the page was specified with name 'author', which matches a configured property of this object type. It will be ignored unless specified with the meta property attribute instead of the meta name attribute.

If the Open Graph - Content plugin is *disabled*, then the og:image warning is accurate. Since we (and no other extension) is setting the og:image tag, Facebook can't see one is complaining. Do you get a similar warning when our plugin is enabled?

The author warning is something you can safely ignore. Joomla adds an author tag into the document with the user's name (Bob, Super User 2, etc). Facebook has an Author tag that can accept a Facebook User ID. We have it in our to-do list to support adding the Facebook User ID as an author tag, but it's not available yet. For now, Facebook just ignores that tag.

I hope that helps more,
Alex
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