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Topic-icon Number of likes not correct

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10 years 3 months ago #57089 by victorybadges
Hello SC

I have recently migrated to Joomla 3
Originally on my website header across all my site pages was my FB module which showed the total no. of likes for my site page
No that I have migrated I have set up JFBC Social Share it only shows on the home page and the number of likes is not correct
it is showing 35 where it should be 180+

this post implies I need to install JFBCLike.
www.sourcecoast.com/forums/jfbconnect/jf...an-page-count#p18311

I have spent countless hours trying to troubleshoot this problem with no luck
If you need anything please advise

Greatly appreciate if you can assist me
thank you
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Support Specialist
10 years 3 months ago #57096 by alzander
Can you let me know a few things about your site and updates that will help us narrow things down:
* Did the domain or URL change when you migrated your site?
* When you say "total no. of likes for my site page", do you mean your Facebook Page or your home page? Do you have the exact URL you think the like count should be 180+ for?
* When I go to your home page, I see no likes.. where can I see 35 Likes?
* I navigated to multiple pages and could see the Like button in the header area.
* Any other details that you can explain of what you've tested, what you've found out during troubleshooting, or anything else that may be helpful will help us understand

Thanks,
Alex
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10 years 3 months ago #57123 by victorybadges
Hello Alex
sorry for the delay, I have a Live and Testing site and both of them are giving the same number of likes
I did not get back to you as my live site had a problem, so now both sites are in synch with the FB button appearing but not showing the correct number of likes
see answers below IN CAPITALS

Did the domain or URL change when you migrated your site? NO, SAME SITE, VICTORYBADGES.COM
* When you say "total no. of likes for my site page", do you mean your Facebook Page or your home page? NOT EXACTLY SURE WHAT THE DIFFERENCE IS BUT IF I LOG INTO MY FB PAGE I SEE 180+ LIKES
* Do you have the exact URL you think the like count should be 180+ for? MY DOMAIN IS VICTORYBADGES.COM, NOT SURE HOW TO WORK THIS ONE OUT, CAN IT BE WWW.VICTORYBADGES.COM, VICTORYBADGES.COM ETC; HOW DO I FIND THIS INFORMATION
* When I go to your home page, I see no likes.. where can I see 35 Likes? THIS IS NOW FIXED, YOU WILL SEE 35+ NOW
* I navigated to multiple pages and could see the Like button in the header area. THIS IS NOW FIXED TO APPEAR ON ALL PAGES

interestingly in JBFConnect Profiles I get this message
No JFBConnect Profile plugins are currently enabled.
yet in the autotune site & error checks I had no errors and the following comments
Plugin Status Description
JFBCSystem Installed/Published Published Required for all functions of JFBConnect. Should always be enabled.
JFBCAuthentication Installed/Published Published Required for authentication. Publish if you want users to be able to login using social networks.
JFBCUser Installed/Published Published Required for authentication. Publish if you want users to be able to login using social networks.
JFBCContent Installed/Published Published Publish to automatically add social buttons and comment boxes to content.

hope you can help as I have eliminated all options
thanks
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Support Specialist
10 years 3 months ago #57127 by alzander
There's a difference in Like counts for each URL of your site and the Like count for your Facebook Page. On your site, you have the Like button configured for the URL victorybadges.com/

If you want it to show the Like count for your Facebook Page, you'll want to update that URL to your Facebook Page, not your home page URL.

I hope that helps,
Alex
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10 years 3 months ago #57131 by victorybadges
thank you, thank you, thank you
you have nailed it
cheers
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Support Specialist
10 years 3 months ago #57135 by alzander
Fantastic! I'm glad to hear we could help get you going. If you need anything else, just let us know.

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It's certainly not required, but very appreciated:
extensions.joomla.org/extensions/extensi...l-display/jfbconnect

Thanks,
Alex
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  1. Forum
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