Topic-icon I need help configuring things with this extension..

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Hi,

I am completely confused with how to get this extension to work properly. Long ago, when I first installed this product on my old site, I was able to have a message auto post on the connected users facebook page each time they logged in. I have no idea how to get this to function on my redesigned website.

I also created open graph actions and object both on the facebook developers page, then within JFBConnect config. I'm checking logs on the test user FB wall as well as the log screen within JFBConnect and am not getting a result.

My objectives with purchasing JFBConnect are these:

1)Migrate customer data from facebook into the Jomsocial installation on my website.

2) Auto post visit to user's facebook wall displayed with logo image. eg. (I'm visiting the Professional's Choice in Barbering!")

3) When users read particular articles, they auto post to user's facebook wall.

4) When user visit's my business directory (JomDirectory) it auto posts to user's facebook wall.

5) when a user rates or reviews a business within Jomdirectory, this action auto posts to the user's wall.

6) when a user redeems Jomsocial Points for a service discount credit within a component, this action auto posts to the user's facebook wall.

Finally, I'd like to give users who have not linked a social account to their profile, the ability to click a button and migrate their avatar and social profile info into my Jomsocial community. As it is now, when a user clicks a social button, it prompts them to re-register.

Am I mistaken in thinking JFBConnect is capable of these features/functions? If they are possible, can someone give me detailed instructions on how to achieve these objectives.

I'd truly appreciate any help as I've been bugged by not being able to use this extension to fit my needs for months now. I have read the docs, watched the tuts and am still having lots of difficulties. I need someone to guide me through this process step-by-step. Thanks - Dominick
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Support Specialist
Dominick,
Lots of questions. I'll try to do whatever I can to answer them all.

1)Migrate customer data from facebook into the Jomsocial installation on my website.

You can only import user information when the user registers or logs in. To do so, make sure the Social Profiles - JomSocial plugin is enabled. Then, configure the import of data in the JFBConnect -> Profiles -> JomSocial area.

2) Auto post visit to user's facebook wall displayed with logo image. eg. (I'm visiting the Professional's Choice in Barbering!")

You can't just post when a user visits your site. Facebook doesn't allow messages about a user logging in or registering on your site in their status. You can use Open Graph Actions to post activity that a user takes on your site for leaving comments, voting, uploading photos, joining groups, etc. "Visiting" a site is considered to 'light' of content.

3) When users read particular articles, they auto post to user's facebook wall.

This is done using Open Graph Actions . You need to configure an Object for your articles in JFBConnect as a "Built in Facebook Object" of type "article". The action should be a "Built-in Facebook Action" of type "news.reads". If you run into issues with this, let us know what steps you've taken and we'll help however we can.

4) When user visit's my business directory (JomDirectory) it auto posts to user's facebook wall.

See #2 above.

5) when a user rates or reviews a business within Jomdirectory, this action auto posts to the user's wall.

An Open Graph Action is what you would want for this. We don't have a plugin for JomDirectory though. We currently support voting in Joomla content, K2 content and JReviews. You could create a special button that would post to a users wall, like "I use this" or "I had a great experience with this company". Those are custom Open Graph Actions which can post to a user's wall. Also, since it's an explicit action (the user is choosing to post it), it has more weight on Facebook, which means it has a higher chance of showing up in users Timelines, tickers etc.

If you need the action to be posted during a rate or review in JomDirectory, that would require a custom plugin. We can add it to our to-do list, but I couldn't give any timeline on when it would be done. Alternatively, if you get in touch with the developers of that extension and let them know you'd like integration, have them contact us and we may be able to work with them on creating one.

6) when a user redeems Jomsocial Points for a service discount credit within a component, this action auto posts to the user's facebook wall.

This, again, would be an Open Graph Action. Right now, we don't support posting an action for redeeming points in JomSocial in our social profile plugin. Right now, the actions we support in JomSocial are uploading a photo and joining a group. I'm not even sure how you redeem points in JomSocial. Is that from another addon or a feature in JS itself?

I hope that helps get you started, but when you run into questions, just let us know and we'll help however we can.

Thanks,
Alex
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Hello Alex,

It is my fault that I didn't completely understand the abilities of the component before I posted. Thank you for responding to each individual concern I have. I will temper down my expectations and research more about the reach of open graph.

Thanks for the reply
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Support Specialist
No problem for the explanation. If there's anything above that's missing that you think we should be investigating further (as long as it's allowed by Facebook), we're always listening.

Also, if you need any help with the features I mentioned, just let me know and I'll help however I can.

Thanks,
Alex
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