Topic-icon HEELP!! I enabled JFBConnect socialprofile db plugin now site crashed!

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So I was trying to figure out why the login redirect feature for "public" user trying to become registered kept returning the user to the "profile" page stating "please login first". So I looked at the documentation again, and double checked all related plugins were enabled. Well, the db for virtumart one wasn't enabled. I did it, then my site crashed.

I dont have virtumart installed anymore, and am wondering is that the reason for my crash? Either way, I need to get back up asap as I was supposed to do my site launch in a few hours.
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Well - 1st, It's certainly no fun trying to rescue yourself on a Sunday when nobody's providing support. Secondly, it was that crappy virtumart socialprofile JFBConnect plugin. I renamed the vm2.php file to vm12.php and gained access to my site and admin page again. IMMEDIATELY RAN A BACKUP, then disabled the virtumart socialprofile plugin.

I guess I was right about the cause of it, and suppose this was due to that php file ready to fire off some functions and couldn't connect to the missing pieces. Either way, I'm still stuck at square one as to why I cant redirect new users looking to register past the 1st JFBConnect/Jomsocial registration page. Keeps booting them out to the profile page that says "please login first". This is beyond madenning...
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domsonlineshop wrote: Well - 1st, It's certainly no fun trying to rescue yourself on a Sunday when nobody's providing support. Secondly, it was that crappy virtumart socialprofile JFBConnect plugin. I renamed the vm2.php file to vm12.php and gained access to my site and admin page again. IMMEDIATELY RAN A BACKUP, then disabled the virtumart socialprofile plugin.

I guess I was right about the cause of it, and suppose this was due to that php file ready to fire off some functions and couldn't connect to the missing pieces. Either way, I'm still stuck at square one as to why I cant redirect new users looking to register past the 1st JFBConnect/Jomsocial registration page. Keeps booting them out to the profile page that says "please login first". This is beyond madenning...


Alright.. I guess I'm just a bit slow. It seems I may have overlooked enabling a jomsocial redirect plugin to have jomsocial handle registration. Problem is, after the 1st registration screen I'd like the user to have the option to connect via JFBConnect once again on the 2nd registration field incase they want to opt in. I think once they see all of the empty profile fields, they may decide to go ahead and 1click it all in from FB.

If anybody can help me achieve this, that'd be great. I'm currently operating off of 3 hours of sleep trying to get this site done!
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Support Specialist
domsonlineshop,
First, I'm sorry to hear you ran into issues, especially a crash which is very uncommon. However, support is provided 7-days a week, but can take time. Expecting answers within 30 minutes (or even an hour) in all cases is simply unreasonable.

I'm glad to hear you narrowed things down to the Virtuemart plugin. We do various checks in the plugin to try to determine if Virtuemart is installed. From what you describe, it sounds like you have a /components/com_virtuemart directory, but are missing some of the files in that directory. Again, not a common issue and one that we might not cope with. In general, we don't recommend enabling plugins for 3rd party extensions that you are don't using since a) there's no need for them and b) they can cause issues like you describe.

Now, for your problem...

Either way, I'm still stuck at square one as to why I cant redirect new users looking to register past the 1st JFBConnect/Jomsocial registration page. Keeps booting them out to the profile page that says "please login first". This is beyond madenning...

I just went to your site, clicked "Register" on the home page and then, on the JomSocial registration page, clicked the "Facebook" button. About 4-5 seconds later, I was redirected to my profile page, which looks like below. My account was created and things look as I'd expect:

File Attachment:


Can you:
* Describe the specific steps we should be taking to reproduce the problem?
* Test with other Facebook accounts to ensure it's not specific to the one account you're testing with?

Once we get that, we'll try to help however we can. Please be aware that it may take at least a few hours to get you a response, especially on a Sunday.

Thanks,
Alex
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