Blank page when upgraded to 6.0.6 backend

If you're getting a blank white page, please go to the Joomla Global Configuration area and set Error Reporting to 'Maximum'. That should show an actual error message which will help us narrow down the cause of the issue. Let us know what that is, and we should be able to get you going.

Thanks,
Alex

I'm unsure why there would be a redirect loop. You mention that you're going to Autotune. How are you getting there? By clicking the Autotune icon in the top right?

Do other configuration pages work, or are you seeing that error in all configuration sections of JFBConnect?

Finally, do you know (roughly) what version of JFBConnect you were using before you upgraded?

We haven't heard of this issue before, but will help investigate however we can.

Thanks,
Alex

The Joomla Update cache probably just hasn't been updated yet. You should hit the "Purge Cache" button in the top and then do a "Find Updates". That will probably remove the update message. That message does tell us that you were running v5.0.1 though, which is helpful.

As for the redirects, I'm not sure what's happening there without being able to get more information or check ourselves. Can you post a sample of the 'lot of redirects' you're seeing in the logs? Otherwise, please Private Message us super admin credentials so we can investigate further.

Thanks,
Alex

Thanks for the admin credentials. Unfortunately, it's not possible for me to narrow things down. When setting Error Reporting to "Maximum" in the Global Configuration area, that should display the actual error message on the blank page. However, something is preventing those errors from displaying. It's either your host has disabled error reporting altogether or another extension is preventing them from displaying (which is bad behavior).

You can tell that something is preventing them from the Site -> System Information area. If you search for the "error_reporting" value, it shows:

error_reporting 0 30711

The 30711 setting is the correct value for the "Master" value column that Joomla sets. The "Local" column is 0 though, which means it's been overwritten to be off.

You'll need to contact your hosting provider to see if you can obtain the PHP Error Logs (not the Apache logs). In those, there should be a Fatal Error that will explain what is happening in the admin area.

I'm not sure what's going on right now as I've never seen the problem you're having before. The error message should narrow things down very quickly.

Sorry for the trouble, but we'll get you going,
Alex