Topic-icon connection reset in admin backend

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9 years 11 months ago #43832 by varstars
I have all my api codes in the jfbconnect backend and all appeared to be working except facebook which gave this error: "Given URL is not allowed by the Application configuration.: One or more of the given URLs is not allowed by the App's settings. It must match the Website URL or Canvas URL, or the domain must be a subdomain of one of the App's domains."

So, in the backend I tried to use the autotune feature. However whenever I click "save all recommendations" or "save custom settings" in the facebook section, I get a "connection reset" error .

Can you please help?
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Support Specialist
9 years 11 months ago #43838 by alzander
If you're getting the "Connection Reset" error, it likely means that your server is not able to make outgoing requests to Facebook. That could be due to a firewall on the server blocking those connections or a server configuration error, like invalid DNS entries.

I'd recommend trying to go to the Configuration -> Facebook area and setting the "Disable SSL Certificate Validation" option to "Yes". That could fix Autotune, but likely won't.

The next steps would be to try and either contact your host and see if they can determine if there are any connectivity issues to the following URLs from your site:

graph.facebook.com/


Another option is to go to the Facebook Developer Area and setup the options manually per the recommendations shown in Autotune. Then, you can test Facebook authentication on your site to see if there are any issues.

Finally, are you seeing any issues with authentication using the other providers (Twitter, Google+, or LinkedIn)? That will help understand the issue further as well.

Thanks,
Alex
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