Topic-icon URGENT! my site is down when i try to connect with jfbconnect

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I have jfbconnect on website for few months and it was working fine. However today the plugins are breaking my site.
Anytime i enable the plugin and trying to login via Facebook my site goes down. I tried runing autotune but it comes with this error 'No data received'
Note that i have not installed new modules or plugins on my site since i installed jfbconnect.

I Have disabled jfbconnect plugin to get my site working again

Please help.

Franck
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I have reinstalled JFBConnect and everything seems to be working again.
The autotune icon has a red exclamation mark even though everything is fine. How can i get rid of it?
if you have any idea of what might has caused the problem, It will be great to know to avoid such problem in the future.

Thanks
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Support Specialist
I don't have an idea what would have happened. JFBConnect doesn't just change on its own, so it's a little difficult to guess what did actually change. What I'd recommend, if the problem happens again, is going to the Joomla Global Configuration area. In there, set the Error Reporting option to 'Maximum'. Then, when you try to authenticate with Facebook, if you get a white page, there will hopefully be a full message detailing the problem.

With that, we can help investigate what could be the problem.

Re-installing the extension and it working means that some file may have been corrupt or was never installed properly in the first place. I'm glad to hear this worked for you, but not sure why it would have been necessary.

As for Autotune, that warning will come up whenever you haven't go through the settings in about 30-days. Please go into Autotune, verify your Subscriber ID (which you can get from any of the My Account menu links in the top right) and go through the FB Application and Error Check settings. Facebook changes frequently, and we update our checks and recommendations accordingly. If you don't run Autotune, JFBConnect will continue working just fine. We don't intentionally 'break' after a set time or anything like that.

I hope that helps get you going, but if you have any other questions, just let me know.

Thanks,
Alex
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