Topic-icon Open Graph

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12 years 1 month ago - 12 years 1 month ago #43482 by cucnun
Open Graph was created by cucnun
This is my first open Graph and I'm difficulties to be approved.

This is the last facebook comment received:

our Timeline screenshot needs to show the tagging property. Please go to the test user's recent activity log, find the published Open Graph story, hover your mouse beneath that story, and click the time stamp. Screenshot the resulting view, which displays the Open Graph action with all additional properties.
Posting Explicitly Shared content must be optional. In the Open Graph action flow, users need to know that they are sharing content back to Facebook and have the ability to opt-out.


see the activity log screenshot (is in portuguese but is easy to understand):


But when we click in time stamp we see this:


The link show a empty page!
I don't know what are wrong, i'm looking for in sourcecast forum a lot of days.

Can you help me?
Last edit: 12 years 1 month ago by cucnun.
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12 years 1 month ago #43486 by alzander
Replied by alzander on topic Open Graph
Can you tell me a lot more about how what action you're trying to setup in JFBConnect? There's lots of different action types that we support, including custom ones, so we'd need to know more about what you're setting up before we can understand what's going wrong.

If you can tell us any details about how to trigger it, what you've configured (or screenshots of your action/object config pages in JFBConnect), and what extension you're integrating with, that will help us give you some tips to get you going.

Thanks,
Alex
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12 years 1 month ago #43506 by cucnun
Replied by cucnun on topic Open Graph
Thank you very much for the quick reply Alex!

The action is Read and the object is Article.
Here are my settings:

ACTION
File Attachment:


OBJECT
File Attachment:


Facebook Message
File Attachment:


When I read the article, it normally posts on the timeline of Facebook and generates the list on my website, when i can erase de post ou change the configuration.
But the face did not accept!

In the example of the facebook documentation, clicking the time stamp shows a screen with information such as the stamp in the image below.

File Attachment:


In my case, a screen shows that there are no links! like the image below.

File Attachment:


I think it might be something related to that.

I used a simple configuration read.news!
I Hope you can help me!
Thank you!
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Support Specialist
12 years 1 month ago #43532 by alzander
Replied by alzander on topic Open Graph
From your images and their description of the issue, it sounds like you've set the Explicitly Shared properly on an action that's automatically triggered. Explicitly Shared means that the user is intentionally going through steps to make sure that content is posted to their Timeline. With the "Read" action, that's triggered automatically after a few seconds, that setting shouldn't be used.

What'd I'd recommend is:
* In the Facebook Developer area, uncheck any "Capabilities" options you've set at the bottom. For the default news.reads action, there are no additional capabilities that you'd want to use.
* In the JFBConnect -> Open Graph -> Action configuration area:
** Uncheck the Explicitly Shared option there
** Set the page load timer to 15. Facebook requires that 'consumption actions' (like a user reading an article, viewing a video, listening to a song) only trigger after the user has stayed on the page for at least 10 seconds. Set it to 15, just to be safe.
** Set the "Unique Action" setting to "One time only". The Read action should only be posted to a user's Timeline 1x per article on your site. Trying to post it more than once can make Facebook unhappy.

Please try that and let me know how it all goes. I hope that helps,
Alex
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