Topic-icon Autotune issue - follow up

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12 years 2 months ago #42441 by tmsrDD
I am new to JFBConnect and to this forum. I posted my topic, Autotune issue, a couple of days ago but have not heard anything. I am not sure what it the "norm" here. Could someone help me?
tmsrDD
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Support Specialist
12 years 2 months ago #42449 by alzander
Replied by alzander on topic Autotune issue - follow up
The 'norm' is usually a few hour response time. We did actually respond to your previous post, which you can see here. . Our system should have sent an automated email to you to let you know of the response. However, some email systems require whitelisting or approval of some senders, so the email may not have made it to you properly.

Hopefully the answer in the topic above helped, but if not, let us know. Also, if you aren't getting emails for that message, or the one that should be sent after I post this, please check your spam folder and/or whitelist @sourcecoast.com for emails.

Thanks,
Alex
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