The 'norm' is usually a few hour response time. We did actually respond to your previous post,
which you can see here.
. Our system should have sent an automated email to you to let you know of the response. However, some email systems require whitelisting or approval of some senders, so the email may not have made it to you properly.
Hopefully the answer in the topic above helped, but if not, let us know. Also, if you aren't getting emails for that message, or the one that should be sent after I post this, please check your spam folder and/or whitelist @sourcecoast.com for emails.
Thanks,
Alex