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Topic-icon Authorization Failed on Error Check STEP

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12 years 2 months ago #42054 by blink_black
I am able to start AutoTune, however when I reach the "Error Check" step, I get the error below:


Authorization Failed
We're sorry, your subscription could not be validated. The online error check tool is only available to active subscribers.
Please check your Subscriber Id in the "Basic Info" step and retry.

Subscription Information:
user: User Not Found!
subscription: No Subscription Found!
expires: No Subscription Found!


Authorization Failed
We're sorry, your subscription could not be validated. The online error check tool is only available to active subscribers.
Please check your Subscriber Id in the "Basic Info" step and retry.

Subscription Information:
user: User Not Found!
subscription: No Subscription Found!
expires: No Subscription Found!
The topic has been locked.
Support Specialist
12 years 2 months ago #42065 by alzander
I'm not seeing any failed Autotune authorizations with your Subscriber ID. Can you go to the My Account -> My Profile area and make sure you are using the correct Subscriber ID?

Please note that when you update your password on this site, your Subscriber ID changes. If you changed your password recently, your Subscriber ID will need to be re-entered into JFBConnect.

I hope that helps, but if you still have issues, just let me know.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
12 years 2 months ago #42066 by blink_black
Thanks. Yeah I just checked and it appears that my subscription changed. I've re-entered the new one and it's working now. Do you think that might be the reason why I am not seeing the CREATE POST button. See thread here: www.sourcecoast.com/forums/jfbconnect/jf...-to-fb-automatically
The topic has been locked.
Support Specialist
12 years 2 months ago #42069 by alzander
Glad to hear that got you going. No, the Autotune issue wouldn't have anything to do with the Create Post issue. I just responded to that thread, and hopefully we can get you going soon.

Thanks,
Alex
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect Joomla 2.5 Support (CLOSED)
  7. Authorization Failed on Error Check STEP
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