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12 years 6 months ago #39165 by davwat
Comments dissappear was created by davwat
after a user leaves a comment , if you leave and go back to the page its gone
when a comment is left it does not update the page so you can see what you are posting
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12 years 6 months ago #39170 by alzander
Replied by alzander on topic Comments dissappear
Can you let me know if you see the comment on the URL below:
www.raveguide.co.uk/mosaic/68-stanton-sessions.html

I simply posted "Test", but when I reload the page, it does appear.

If you just added Facebook features to your site, the issues you're having with this (and the Like button) may just be because Facebook hasn't seen enough of your site. Facebook scans each page of your site periodically and looks for malware, porn or other 'bad' things. If your site is new, they may simply not have enough information and so your site is in protected mode where not as much can be shared from it. If that's what it is, it will resolve itself on it's own after a few days.

I hope that helps, but keep me posted on if you see my comment or not and are still having the same problem.

Thanks,
Alex
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12 years 6 months ago #39177 by davwat
Replied by davwat on topic Comments dissappear
the site has been up for years , it used to work then it just stopped working. i dont think its facebook
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12 years 6 months ago #39195 by alzander
Replied by alzander on topic Comments dissappear
Can you see the comment on the page I linked to? I just reloaded it, and I'm still able to.

As for the Like button, we're looking into what is happening there, but I don't have any clues yet. When you say "the site has been up for years , it used to work then it just stopped working", can you tell me what used to work? It seems like JFBConnect was just installed. Were you using a different extension beforehand? Is that extension still working?

My comment about the site being up was in regards to how long Facebook has seen it. If you didn't have a Like button or other Facebook features on your site, it really didn't exist in Facebook eyes. If you just added the Like buttons using JFBConnect, then what I mentioned above would apply as Facebook will be scanning your site for the first time.

Thanks,
Alex
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