Topic-icon Facebook elements disappear on reload

Active Subscriptions:

None
12 years 7 months ago #37858 by aarsha
I have JFBConnect installed on both of my sites: www.voipits.com and www.mypbx.com.

On VOIPITS, most of the content pages (i.e. www.voipits.com/did/numbers) have Follow us on facebook on the right side, and also a facebook like button at the bottom to like the specific page.

I have noticed these always work at first, but often times after a refresh the facebook elements will disappear. Can anyone shed some light on this?

Some sample pages to try:

www.mypbx.com/hosted-phone-system/Turkey
www.voipits.com/did/numbers/Costa-Rica

or any other content pages really.

Any help would be appreciated.
The topic has been locked.
Support Specialist
12 years 7 months ago #37871 by alzander
I'm not sure, honestly. I've never seen an issue like that before. It seems to be some sort of Javascript collision that's preventing the Facebook's Javascript library from either detecting the finish of the page load or calling it's routine which parses out the Facebook 'tags' into the actual widgets (Like, Follow, etc).

Looking at the code, the following Javascript file is being loaded on your page:
com_didww/assets/javascripts/didww_common.js
In that file, the Facebook Javascript library is being re-loaded. My guess is that, depending on how the page renders, that re-loading is causing the conflict and sometimes working and sometimes not.

Is there any way to disable that file, or social features, within the com_didww component? If not, I can help you to comment out the Facebook Javascript loading in that file and test from there, which should work.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
12 years 7 months ago #38165 by carrie
I am getting this exact same thing happening to me as well. It is very annoying since we need every like/comment to show when we are so new. Mine is site wide as well as my FB canvas? page. Actually the canvas page has never shown the same elements as my site.

Can you have a look?

rawrain.com

Thanks a ton,

Carrie
The topic has been locked.
Support Specialist
12 years 7 months ago #38167 by alzander
Carrie,
I loaded and reloaded your page many, many times. At the bottom of the page I saw all of the social sharing buttons and comment box consistently. Can you tell me what social features I should be looking at, or on a specific page, where they aren't working? If there's a specific browser or anything else we should be testing with, let me know.

Thanks,
Alex
The topic has been locked.