Topic-icon Nothing seems to be working - so confused

Support Specialist
13 years 1 month ago #32553 by alzander
When you disable the JFBCSystem plugin, the Vendor menu does not show to public users? I am not sure why that would be happening at all. Would it be possible to Private Message me admin credentials for your site so we can test and see that behavior? If so, also let us know exactly where we can see that menu on the front-end in the public view so we know what we're testing.

As for the 'post above' that I missed, can you let me know what question you're specifically talking about? For the one question about Read actions not showing up in the Timeline (or any actions for that matter), the important thing is if it shows up in the Activity Log within Facebook. Once it's there, Facebook can choose how to display it (Timeline, ticker, news feed, friends news feed, etc). For the read action, specifically, Facebook generally will not show this in the user's Timeline anymore. This is a change they made earlier this year as 'automatic' actions like read, watch, or listen, which aren't specifically triggered by the user can be seen as 'spammy'. However, they will still likely show in the Ticker and possibly the friends news feeds to note "what you're doing".

Like and Comment are built-in Actions to Facebook and not something you need to setup, so those 'just work' automatically.

Hope that's what you were looking for, but if not, let us know.

Thanks,
Alex
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13 years 1 month ago #32557 by carrie
Alrighty,

1. As per the attached pictures I posted in my last post. Is there anyway to fix that? Because as it is now, you can't post a message with the 'like' button as the comments or anything under it get in the way?

2.

the important thing is if it shows up in the Activity Log within Facebook.

That's the thing, it is not showing up in the Activity Log within Facebook.

3. I want the 'Vender' menu to show for only special users ie: vendor, this works only if I disable JFB plugin. If the plugin is not disabled then all registered users can see it. This menu is located at the Top Menu - every page.

I sent you a PM.

Thank you so very much for working on this =)

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13 years 1 month ago #32616 by carrie
You didn't forget about me did you? =(
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Support Specialist
13 years 1 month ago #32647 by alzander
Carrie,
Thanks for letting me know what specific question you still needed answers too.

Like/Comment overlapping
I just tried hitting the Like and Send button on your home page. The popup that came up did not interfere with the Comment box. Is this still an issue for you? If so, can you post (or private message) the page that we can see/test on?

Activity Log
I just had the chance to login to your site and check your object/action configurations. I made some updates, and things seem right now (though still unapproved by Facebook).

Your object was set to a type of 'article', but the "Built-in Facebook Object" option wasn't enabled, I fixed that.
Your action type was set to "Read an article", which is invalid. I changed that to "news.reads" and set it to "Built-In" as well.

Now, when I test, I get the following error, which is expected:

Error: (#3506) The action type news:Read does not exist or is not approved, so app 135050565196 can only publish to administrators, developers, and testers of the app. User 1251253607 is not one of those roles.

So you'll need to go into the Facebook Developer area and make sure you have the "read" action and "article" object setup. Then, test with your administrator user who should be able to post that to their timeline/activity log. If that works, then it's time to submit to Facebook for approval so that non-administrators (like me) can actually use the action.

Vendor menu
Finally, for the Vendor menu, just to make sure, you mean the right-most item in the Top Menu? I just tested multiple times with the JFBCSystem plugin enabled and disabled. In both cases:
* The vendor menu never appeared if I wasn't logged in
* The vendor menu always appeared when I was logged in.

Hope that all helps, but as always, let us know how we can help.

Thanks,
Alex
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13 years 1 month ago #32654 by carrie

Like/Comment overlapping
I just tried hitting the Like and Send button on your home page. The popup that came up did not interfere with the Comment box. Is this still an issue for you? If so, can you post (or private message) the page that we can see/test on?


This happens on basically every other page with both likes/comments. I sent you a PM with some links to specific pages. It doesn't happen on the home page because 'like' is in a different module than the comments.

Vendor menu
Finally, for the Vendor menu, just to make sure, you mean the right-most item in the Top Menu? I just tested multiple times with the JFBCSystem plugin enabled and disabled. In both cases:
* The vendor menu never appeared if I wasn't logged in
* The vendor menu always appeared when I was logged in.


I have 3 groups:
*Public
*Registered (everyone can register)
*Vendor (special group assigned)

Public it shouldn't show
Registered it shouldn't show
Vendor it should show

With the plugin enabled, all registered users can see 'Vendor' menu<--This I don't want
With the plugin disabled, only Vendor group can see menu <---This I do want.

So, you shouldn't see this as a registered user. Set yourself to vendor group and you will see what I mean.
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Support Specialist
13 years 1 month ago #32663 by alzander
Carrie,
Thanks for the links to pages with the comments box issues. The problem is a conflict between the automatic social buttons in JFBConnect while using a Comment box module. It's an easy fix, and something we'll include in the next release (and tell you below).

The easiest thing to do would be to disable the JFBCComments module and use the automatic comment box (configured in the Social area of JFBConnect) to automatically show at the bottom of your content. Those two automatic methods for the social buttons and comment box are well tested together and shouldn't give you issues.

Alternatively, if you'd like to continue using the module, you can make a very minor edit to our code. In the /modules/mod_jfbccomments/tmpl/default.php file, search for "z-index" and update the number after that from 98 to 99. When done, the relevant line will look like:
<div style="position: relative; top:0px; left:0px; z-index: 99;" class="jfbccomments">
Again, that fix will be in the next release of JFBConnect as well.

Actions/Objects
For the action/object, I updated them on your site already. The settings there should be what you need now. The picture you sent of your Open Graph configuration on Facebook is correct. Facebook has changed their configuration area recently, and we're working on new videos and a guide to explain.

So, please test while logged into your site as the administrator of your Facebook app. That should show up as published in the JFBConnect Open Graph area and in the Activity Log area of Facebook (not necessarily your Timeline).

Vendor menu
I understand what you're looking for. However, when I disable the JFBCSystem plugin and log in, the vendor menu still appears. I am not ever seeing the menu hidden while logged in, whether our JFBCSystem plugin is enabled or not. So, I'm not sure how this is related to JFBConnect. I tested both:
* Logging in via Facebook: The vendor menu was there. I then disabled the JFBCSystem plugin and the menu remained.
* Disabling the JFBCSystem plugin and then logging in with the user account you created for me (not associated with Facebook). The Vendor menu still appeared.

My best suggestion is to go into the "Menu Manager" in Joomla and hitting the "Rebuild" icon in the top left. It sounds like there is a database error on your site, which is common, and that link is meant to diagnose and fix.

As always, hope that helps!
Alex
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13 years 1 month ago - 13 years 1 month ago #32671 by carrie
Thank you so very much alzander for helping me with these issues.

Menu
The menu issue I did test before when you mentioned it April.6 and it worked fine when I disabled the plugin. So I was very surprised to see it wasn't working for you.

But I did get it to work by re making all the groups - K2, VM2, joomla. Your right, it was probably database errors So it was probably coincidental that it didn't work before enabling/disabling the plugin.

Like/Comments
<div style="position: relative; top:0px; left:0px; z-index: 99;" class="jfbccomments">
I did try the above and I didn't see any difference? So I just went in and did it manually. No big deal, it seems to be behaving.

Actions/Objects
I am so pleased to say that open graph is working! I guess I need more patience, because I did test it as admin and nothing. Last night I went back (after a temper-tantrum)and low and behold it worked.

Questions
I do however have 2 more questions for you - And I promise this is the last (I hope)

1. The image doesn't show up for the like/send on certain articles. I did search for answers and I tried adding - {SCOpenGraph image=https://mysite.com/images/rain.jpg} to a article still nothing shows. Then I tried adding image=https://mysite.com/images/rain.jpg to open graph > configuration, still nothing. Did I do this right?

EDIT: Using the FB debug I get this:og:image should be larger: Provided og:image is not big enough. Please use an image that's at least 200x200 px. Image 'mysite.com/images/stories/demo/rotator/logo2.jpg' will be used instead.

My image is 1500x1500 (which I added yesterday)- I don't understand why.

2. What actions/objects would I need for:
Listening to a song
Buy a product
Writing an article

I would have made a new thread for these 2 questions, but I thought it would be helpful for others who are as 'confused' as I am lol.

In anycase, thank you for all your hard work!
Last edit: 13 years 1 month ago by carrie.
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Support Specialist
13 years 1 month ago #32677 by alzander
Menu
Glad you got that. The fact that there is a "Rebuild" option in the menu is a statement for how often the menus can get screwy. It also can be selective as to who it affects. Either way, glad that re-doing the menus worked for you.

Like/Comments
Not exactly sure what you mean here.. it sounds like it's working now though.. correct? If so, great!

Actions/Objects
Faaaantastic news!

Questions
Ask away. That's what we're here for!

1) Open Graph Image
The {SCOpenGraph image=...} tag is the right way to go. Adding it as a "Default" isn't a bad thing as that image should always be used as a 'backup' image if no other image is set for the page though.
I just tried the Facebook debugger on your "yoursite.com/index.php/where-to-buy" page, and it properly detected the image. Can you let me know if that works for you on that page? Perhaps it just needed time. If not, please post, or PM, the page you're testing with.

2) New Open Graph Actions
Creating a new thread for these is the best way to go. Would need some more information, and this thread is already long (and we'll be getting off-topic at that point):
* Listening to a song - This should be do-able now, but you'd need to add some Javascript to your current song-playing code. To do that, we'd need to know how the user is playing a song to begin with (are you using another extension, something custom, etc).

* Buy a product - What shopping cart are you using? Right now, this probably is *not* easily do-able, but we're looking into creating some Open Graph Action plugins for various shopping carts for just this purpose.

* Writing an article - Again, what extension are you using? And, again, this isn't possible now, but something we're looking to add to our existing Joomla Content, K2, and EasyBlog plugins, so knowing your use case would help.

A new "Open Graph Actions questions" post would be a good place to copy/paste the above questions and add your answers :D

Glad we're making progress, and glad you're up for going even further!

Finally, one last note, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It's certainly not required, but very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks,
Alex
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13 years 1 month ago #32680 by carrie
Thank you again!

I sent you a PM with links to the pages I can't see images using like/send.

I made a review as well.

You and your team deserve it!

And yes, I will make another post =p
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13 years 1 month ago - 13 years 1 month ago #32731 by carrie
Hi, I was wondering if you had a chance to look at the PM I sent regarding images?

Thanks a ton.

Edit: Alrighty, if you did something, Thank you! If not, well it is working now - go figure.
Last edit: 13 years 1 month ago by carrie.
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