Topic-icon read action not posting to timeline of users

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13 years 4 months ago #29831 by dmollo
I received this message from FB. I cannot tell if this is related to JFBC[s side of Opengraph..
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Alex, let me see that I have been really excited abou the prospects of using this product. This is why my University bought it, but I feel so frustrated because all of the video tutorials state how simple it is to configure. But they don't mention anything about the Facebook process. This is a grooling process and I have no idea what I'm missing. It seems like something simple. I would be willing to give you temporary access to joomla and facebook to look around.. Please help me..
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13 years 4 months ago #29838 by alzander
Utp,
I'm not sure what's wrong from that message either. Can you let me know:
* Have you been able to test, using the test user account, the posting of actions to the test user's Timeline?
* When you log in with the Test User account you created for your Facebook Application, is there any indication that the user is logged in? Mainly, are you using the SCLogin module or some other module that would say "Welcome Mark" or another type of notification that the user is logged into the site?

Those are the questions that Facebook is asking. If you haven't created a Test User for your Facebook App, you'll need to create one. If you can't see the action posting to the Test User's activity log from multiple pages, then something is wrong and we can help. If you aren't using something to note that the user is logged in vs not logged in, you'll need to add it.

That last point about showing the user is logged in is something we've never seen a denial for before. These are not our restrictions that we put on the actions, they are Facebook's, and unfortunately, they do change their requirements. We have many user's getting actions approved every day. JFBConnect does support what Facebook requires, but we can't test each action for our users.

If you have any questions, let us know. If you aren't able to post actions to your Test User timeline, that's the thing we can help with most because that would be a direct result of a JFBConnect configuration problem. The other issues are simply hurdles that Facebook is making you jump through. When we we released in November, there were less hurdles. Every few weeks, it seems they add more, and there's not much we can do about that other than provide assistance and clarity where possible.

Hope that helps explain. Definitely let us know if you need assistance from us and what specifically we can help you do.

Thanks,
Alex
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13 years 4 months ago #29853 by dmollo
OK.. I will try to make sense of what is happening.
As far as I know, I am using the sclogin for authentication of the users.. It is the only login form I have on my page.
FB created a test user for the application. When I log in to my site with that user, it shows me the blue message that a message has been sent to the users facebook. When I open the user’s FB there is no notification in the timeline. I was thinking maybe something from JoMsocial is interfering, but I was having the same symptoms before I installed Jom Social..

I also do have a welcome message set in the JFBC “status/wall” section, but that doesn’t show either..

I hope this is the information you need.. Thanks for everything..
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Support Specialist
13 years 4 months ago #29943 by alzander
Utp,
Sorry for the delay in getting back to you.

For using the SCLogin module, try to make sure that either the "Enable Profile Picture", "Show Greeting" and "Show Logout Button" setting is enabled. As long as those are shown, it should show a pretty good indication that the user is logged in. If the SCLogin module is at the very bottom of the page, or obscured in some way, you may want to make it higher or more obvious in some way.

Other things to note:
* If submitting your Open Graph Actions, I'd recommend *disabling* the Post to Wall on registration and login features. There was a recent App Policy Update from Facebook that made the auto-publishing to a user's wall violate some of their terms since the user can't edit the message before approving it. Wall Posts are different than Open Graph Actions though, which are still allowed.
* The Open Graph Actions should show in the "Activity Log" in Facebook. You can see the Activity Log by clicking the link in the lower right corner of the Cover Photo area. They can show up in your feed, your friends feed, and other places, but they need to show in the Activity Log first.
* With JomSocial, you should disable their Facebook integration if using JFBConnect.

Hopefully, that gets you going, but if you still have issues or other questions, just let me know.

Thanks,
Alex
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13 years 4 months ago #30113 by dmollo
Good Morning Alex. Listen, I really appreciate your help. I am not worried about how long it takes to respond as long as I get this thing to work. You have been more than willing to help me find a the solution. But, at this point I have given up. I have done everything, and checked everything at both ends (JFBConnect & Facebook) at least 50 times. All indications are that this should be working. But, unfortunately it is not. Everything is posting to the activity logs, but not the timelines.
As a last effort before my 30 refund period expires, I am sending you a series of images to show you what evidence at each stage. I doubt it will provide you any information that you don’t already know, but I am out of options.
I would, at this point accept any suggestions to you or anyone might have. Unfortunately, the President of the University is pushing me for progress.
Thank you Alex..
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Support Specialist
13 years 4 months ago #30122 by alzander
The activity logs are where it should be posting. The setting you show in the activity log of "Allowed on Timeline" does not force it to show on your Timeline. The Activity Log is a view of all actions available to the Timeline. Facebook chooses which ones actually show up in your Timeline view to you or viewers of your profile, and that's all based on different social relevance factors to the viewer. If you change the setting to "Always show on Timeline", it should then definitely show on the Timeline.

At this point though, it actually sounds like everything is working, it's just a matter of semantics and nomenclature that are the problem, not the actual functionality.

Let me know if that helps explain a little, and try to change that setting to "Always show on timeline" to see if you see it properly in your Profile Feed view. If so, you're ready to submit judging from all the pictures you sent.

Thanks,
Alex
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