Hi my site is broken after trying to upgrade to 4.3

Alan,
It sounds like there was an issue during the upgrade. The last subscription I see you had expired in February. Where did you obtain the 4.3 release, and what version are you trying to install? 4.3.0, 4.3.1, or 4.3.2? That will help us understand where the issue may be coming from. If you subscribed under a different account, please post from that account.

Once we know what version of JFBConnect you're trying to install and where it came from, we should be able to help you further.

Thanks,
Alex

Alan,
You'll need to obtain a subscription to JFBConnect if you need support. Priority support takes time and effort to provide, and it's only for our active subscribers.

I'm not sure what happened, but without knowing that you used the original downloadable files from our site, it's difficult to investigate what caused your issue. We've never heard of this problem with our files from any of subscribing users. We have heard of similar issues with files that are downloaded from from other places which distribute our commercial extensions. Many times, those files are modified to add other code and do things (like steal passwords, open backdoors, and other malicious things on your site) we never intended. It's not something we support at all since it's not always our code. Y

If you subscribe, we'll help how we can, but would need you to send the file you installed so we can verify its contents and provide a course of action to fix your site.

Hope that helps explain, and best of luck,
Alex