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  7. anyone had issues uploading pics to facebook canvas or tabs ?

Topic-icon anyone had issues uploading pics to facebook canvas or tabs ?

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13 years 10 months ago #25418 by mjh5598
I keep getting this error when uploading to facebook canvas or tabs :

The image you are trying to upload are invalid. It may be corrupt, of wrong file format or the wrong size

I have tried to several images and browsers but keep getting same error -- anyone has seen it ?
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13 years 10 months ago #25420 by alzander
Where are you trying to upload an image? I'm a bit confused. Is this while you're viewing your Joomla site in a Tab or Canvas that you're using a Joomla extension to upload an image (like to a forum post or blog entry) or is this a feature of Facebook where you're just trying to upload a cover photo or Tab icon?

Haven't seen that issue, but if you can tell us the steps needed to reproduce, we'll do what we can to help.

Thanks,
Alex
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13 years 10 months ago #25421 by mjh5598
Apologize for being vague - I am going onto developer.facebook.com and creating an app - there you can upload pics of different sizes for the cover and the different tabs of your page - but keep on getting that error no matter what - I have tried the following :
1. downloaded the sample cover and banner on my page on facebook - has nothing to do with jfbconnect or joomla. And tried to re-upload it to my page - i get the same error.
2. i have tried to re-size pics that I want to upload with the facebook requirements using different browsers in developer.facebook.com apps page.

I do not know what to do next.

any help would be appriciateed - do i have to do anything in facebook connect for this to work ?
I encontered other issues with facebook - like setting the policy and terms and conditions url - i found out that i can only set it when i was using safari on a mac.
Very wierd - i know it is simple stuff - but will not upload.
thanks
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Support Specialist
13 years 10 months ago #25449 by alzander
Hmmm.. Never heard of that issue and not sure why you'd be having issues. That's definitely not related to JFBConnect, but I can try to help however I can. First, I went to the bug-reports area of Facebook to see if there have been any recent bugs about images and apps. I couldn't find anything.

Then, I went to one of our test apps and uploaded a 200x200 PNG (15kB) big as the main image for the app (the big image at the top next to the icon). Facebook accepted and updated the image immediately. I used Chrome on a Windows PC to do so.

So, it seems to be working for us, and I'm not sure what could be going wrong with the upload process. If possible, I'd recommend trying from a whole different computer as anti-virus or other addons on your computer could be preventing the upload of images for security reasons. It would be odd, but we've seen stranger things happen...

Hope that helps, but if you continue to have issues, let us know. We may only be able to help you submit a bug report to Facebook on the matter though.

Best of luck,
Alex
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  1. Forum
  3. Discontinued Products
  5. JFBConnect Joomla 2.5 Support (CLOSED)
  7. anyone had issues uploading pics to facebook canvas or tabs ?
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