Social modules empty/not connecting

Cyfarian,
There's a few reasons each of the issues could be happening, and are usually related. However, we need to know a little bit more about your site for a full solution. Can you let us know what version of Joomla and JFBConnect you're using?

Also, please post from the account you subscribed to JFBConnect from. Priority support is for subscribers only.

Thanks,
Alex

Much better. Nice blue bubble under your name, and with your account, we can look up your Autotune results easier as well! They all passed though.. so let's figure out what's wrong

For the Requests, there's a lot that needs to be setup first before they work, including your Facebook Canvas area and an SSL certifcate. Those are requirements of Facebook. There is a whole guide below just for Requests. It can take some time, but hopefully the steps will walk you through things:
www.sourcecoast.com/jfbconnect/docs/facebook-requests

The recommendations module will show pages from your site that the visiting user may be interested in. That's based on how many Likes a page has received and if any of their friends have Like'd those pages. For it to work, you should put your home page in the URL box of the parameters, *not* your Facebook Page address. If you want to show information about your Facebook Page, you should instead use the JFBCFan module.

For the Friends box, I can't actually login to your site with Facebook. Can you check if you have the System - Cache plugin enabled? If so, can you edit the parameters and disable the "Enable Browser Caching" setting? That shouldn't be enabled for sites with login functionality. When you can login to the site with Facebook, the Friends module should populate with your friends from Facebook that have also approved your app/logged in through Facebook. With caching enabled though, logging in can be problematic and the output of that module can be inadvertently cached to the 'logged out' state.

Finally, I noticed that you're a 501(3)c. For non-profits, we extend your subscription by 50%, so I added 3 months to your 6 month subscription. A lot of extension clubs give some kind of discount to non-profits, just so you know. They're not always advertised (ours isn't), but if we notice it or a user asks, we provide it. Sometimes we ask for documentation, in your case, it's pretty obvious. Great cause, and glad to hopefully help with our extension!

Hope that all helps!
Alex

Glad to hear you're happy with JFBConnect and our support!

No problem about the Requests stuff. There's a lot of documentation, and we can definitely do a better job of locating it all (we're working on it).

As for your app, I'm actually still unable to login. The behavior is a bit odd. I click the button, it asks for permissions, but then just sits there. There aren't any Javascript warnings or other issues, it just does nothing. That's very uncommon, and I'm unsure why that would be. It sounds like you have no issues logging in. Can you try logging in with a different Facebook user to see if you can login? There may just be some setting in your application that's only allowing the admin of the FB app to login. Never heard of that, but it's all I can think of right now.

Let me know how that goes, and we'll get you setup. Would hate to have you think login functionality is working when it may not be.. maybe my computer is just on the fritz too

Thanks,
Alex

Jill,
Alright.. things should be better now. The problem was that your Facebook Application information was configured for your 'live' site, not the test site that you're on right now. Since you're an admin of the app, Facebook lets you do whatever you want. For us non-admins, we can't.

To fix, I went into JFBConnect Autotune. Went to the FB App area. Clicked "Refresh" and that's where I noticed the Site URL, Domain, and other settings were incorrect. I hit "Save Recommended Settings" and things look much better now. I can login correctly and hopefully everything else should go smoothly.

When you need to move this site over to your live site, you'll need to go through those same steps again. Alternatively, you can create a FB App just for testing on one site and another for the live site. Choice is yours either way.

Things look fine for me in Chrome, but if you have issues, let me know!

Thanks,
Alex