Topic-icon AUP plugin for comments doesn't work

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14 years 1 week ago #23287 by anastasiosp
Hi!
I have Joomla 2.5.4, AUP 1.7.3, JFB Connect 4.2.2.
I have successfully installed the three plugins which come with your component.
The plugins for Facebook Like and Send Request assign points to an user, but there is no system message (it's enabled in the plugin configuration).
The plugin for fb comments doesn't work at all.

Can you help me please
Thanks
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14 years 1 week ago #23309 by alzander
The system message may not work because the events are dynamic. Depending on your Joomla template and configuration, the message may show on the next load of a page. However, since the Like and Comment happen 'on-page' without going reloading the page, the point notification won't appear automatically. There's little we can do about that, unfortunately.

I'm not sure why the comment isn't working. Can you try setting up an email notification in JFBConnect and make sure that is properly being sent when a new comment is created? That will help narrow down where the issue lies. Also, please note that you will only be awarded for one comment per article. You won't get multiple point awards for multiple comments. That's to prevent spamming for points.

Thanks,
Alex
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14 years 1 week ago #23338 by anastasiosp
Hello Alex,
thank you for your reply!
Actually, I didn't explain well, the plugin for Comments works well on my site, users can post comments. The only problem is that when a user makes a comment, he doesn't earn points. When I go to the user profil, i can't see these points while for "like" or " send request" the points are assigned. The plugin is enabled and everything is set up properly.

Thanks, Tasos
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