JFBConnect in conflict with Jreviews user review submission?

Can you try disabling the JFBCSystem plugin to see if the problem goes away? That will disable other JFBConnect features, but will be helpful to determine if that's the cause and go from there.

Thanks,
Alex

Hoi,
Sorry, I didn't mean to disable it permanently. Yes, turning it off will disable almost all of JFBConnect functionality. However, it will help to know if the conflict is being caused in that plugin, so please test with it off temporarily and let us know if that helps with your issue. Then, re-enable it and we can test more from there.

Thanks,
Alex

Thanks for help narrow it down to the system plugin. I figured that was the case, but necessary to start somewhere.

Most likely, the problem is caused from AJAX requests getting interfered with by our Facebook Canvas Integration. Please try the following to disable that functionality for now:
* Edit the /plugins/system/jfbcsystem/jfbcsystem.php file
* Around line 68, in the onAfterInitialise function, you'll see the following line:Simply put 2 slashes in front of that, like:If you're not using the Page Tab or Canvas support of JFBConnect, that may be a permanent fix. If you are using those features, please test with that change and let us know if it fixes the problem. If so, we'll investigate further on how to fix it.

Also, please let us know what version of jReviews you're using.

Thanks,
Alex

Hoi,
Definitely strange then. We used to have some issues with jReviews, but had fixed them up until your report.

If commenting out that code didn't work, then I'm not honestly sure of what's wrong right now. Would it be possible send us admin access to your site to investigate further?

Thanks,
Alex

Hoi,
Still not sure. We don't have a copy of jReviews handy. We do know that there are many sites that use jReviews with JFBConnect without issue though, so whatever it is seems pretty specific to your site. Either's it's a conflicting configuration between the two, or some other extension/setting that's conflicting with JFBConnect/jReviews in a way that's causing this problem.

If you can give us Joomla admin credentials, we can look into it further. If not, at least can you point us to a review page that we can look at to diagnose from the front-end? There's no guarantee we'll be able to diagnose from the front-end, but there may be good info we can find out just by testing the submission of a review.

Thanks,
Alex