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Topic-icon Error Check post update

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14 years 3 weeks ago #22749 by miklaw
My subscription ID info is still in the extension, so why do I get this when I try to run your auto-tune and error check? :

Authorization Failed
We're sorry, your subscription could not be validated. The online error check tool is only available to active subscribers.

Please check your Subscriber Id in the "Basic Info" step and retry.

Subscription Information:

user: User Not Found!
subscription: No Subscription Found!
expires: No Subscription Found!

Authorization Failed
We're sorry, your subscription could not be validated. The online error check tool is only available to active subscribers.

Please check your Subscriber Id in the "Basic Info" step and retry.

Subscription Information:

user: User Not Found!
subscription: No Subscription Found!
expires: No Subscription Found!
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14 years 3 weeks ago #22751 by miklaw
Replied by miklaw on topic Error Check post update
JFBCComments 4.2.0 4.2.1

This also shows an error on the overview page, that I don't have the latest version:

Social Extensions Installed Available Status
Content Plugin 4.2.0 4.2.0
JFBCFan 4.2.0 4.2.0
JFBCLike 4.2.0 4.2.0
JFBCSend 4.2.0 4.2.0
JFBCComments 4.2.0 4.2.1
JFBCLiveStream 4.2.0 4.2.0
JFBCRecommendations 4.2.0 4.2.0
JFBCFriends 4.2.0 4.2.0
JFBCFeed 4.2.0 4.2.0
JFBCRequest 4.2.0 4.2.0
JFBCSubscribe 4.2.0 4.2.0
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Support Specialist
14 years 3 weeks ago #22762 by alzander
Replied by alzander on topic Error Check post update
Mike,
My guess is that you changed your password. Your Subscriber ID is based on a few different unique pieces of your account, including password. If you changed it, please get your new subscriber ID and use that.

If that's not the problem, let me know!

Thanks,
Alex
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14 years 3 weeks ago #22776 by miklaw
Replied by miklaw on topic Error Check post update
Oh yeah you updated the account so I could use my own instead of the client I had log in to pay for the extension, but who was never, ever going to set foot in here for support and wouldn't begin to know where to start with a Joomla installation of an extension. :) OK, I'll try and see if the sub number listed now works.
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14 years 3 weeks ago #22777 by miklaw
Replied by miklaw on topic Error Check post update
Yep, changing the sub number did it.

Any comment on the 4.20 vs 4.21v thing I originally posted about? Is this just a typo in the code or something?
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Support Specialist
14 years 3 weeks ago #22783 by alzander
Replied by alzander on topic Error Check post update
Mike,
Glad the new sub number helped. We know that some clients buy the extension for their developers to work on, which is why we have no problem 'sharing' subscriptions across accounts. It makes everyone's life easier :)

Looking into the Comments thing. There's definitely a discrepancy on our end. Not sure where, but I'll let you know shortly what's going on... not a critical deal though :) Thanks for pointing it out!

Alex
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14 years 3 weeks ago #22789 by miklaw
Replied by miklaw on topic Error Check post update
Glad I can toss you some softballs now and then. :)

BTW, I did post a review...
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Support Specialist
14 years 3 weeks ago #22791 by alzander
Replied by alzander on topic Error Check post update
Thanks for the review, definitely appreciated.

We flogged the person who uploaded the wrong comment file. If you re-download and unzip all the packages to find that nugget of a file called JFBCComments v4.2.1, it's there now. It's a minor change to add a setting, but worth having if you use that module (if you're using the Content Plugin to automatically add comments, you don't need the module at all)

Sorry for the problem, and thanks again for pointing that out.

Alex
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14 years 3 weeks ago #22793 by miklaw
Replied by miklaw on topic Error Check post update
So how long did she flog you? :)

OK, I'll grab the new files. Thanks!
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Support Specialist
14 years 3 weeks ago #22804 by alzander
Replied by alzander on topic Error Check post update
Let us know if it doesn't go for you. The flogging is an internal matter that we don't wish to discuss!

Have a great week!

Alex
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