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Topic-icon Blanks page after registration

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14 years 2 months ago #20358 by mtk
Replied by mtk on topic Blanks page after registration

kevstr wrote: Never mind, looks like turning off the Debug mode fixed the problem.

Glad to hear you sorted this out.

let us know if we could help with anything else.

Mati
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14 years 2 months ago #20370 by alzander
Kevin,
Sorry I didn't get back to you last night. I did just test and I see the login functionality seems to be working now. I just want to make sure that when you say "turning off the Debug mode fixed the problem." that it fixed the login issues, not the white page issue for the rest for the site. In general, I hope everything is going well, but if not, let us know.

Finally, if it is working well, can you let me know more about what Debug mode setting you meant caused the problem in the first place so that we can investigate? Was it the "Debug System" setting in the Joomla global config, or some other debug setting? We'd like to see if we can figure out the problem so that we can prevent it again in the future.

Thanks,
Alex
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14 years 2 months ago #20372 by kevstr
Alex,

This is all a bit weird. I noticed last night that all of my pages, except the homepage, were blank, and throwing 500 internal server errors in Firebug and Chrome.

I thought you we trying to fix the blank page on the Facebook connect. I went and checked the site and the Facebook Connect was working. So I figured you did something to fix it. I waited a while and did not see you logged in to the admin area, but the site was still throwing the 500 IS error so I went ahead and turned off Debug mode in Joomla and everything went back to normal.

Since this week is the tournament, I need the site to be functional for everyone to get their picks into me this by Thursday so I cannot afford to have the site down.

Currently, everything including the Facebook connect seems to be working so I am going to leave well enough alone for now.

Thanks again for all your help and suggestions. You guys do a great job supporting your products.

EDIT: To answer your question, yes it was the Debug System in Joomla causing the blank pages throughout the site.
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14 years 2 months ago #20373 by alzander
Thanks for the info. No, I didn't get into the site last night. It was midnight here and I saw the message right before I was about to hit the sack. For 'urgent' matters, I'll always try to respond with some ideas and suggestions as quick as possible. A login that doesn't work on a site meant for an event that's going on right now definitely qualified :) I should have mentioned that I wouldn't be able to get back into the site for a few hours though.

So.. in short, I didn't do anything. Obviously, keep an eye on things and keep us posted if anything changes.

Thanks,
Alex
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14 years 2 months ago #20376 by kevstr
No worries about that. I have been very impressed with your support from day one. I completely understand the late time. Not sure what caused the blank page on FB Connect, but it seems to be fixed now. Crossing my fingers that it continues to work.

Thanks again.
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14 years 2 months ago #20384 by mtk
Replied by mtk on topic Blanks page after registration

kevstr wrote: No worries about that. I have been very impressed with your support from day one. I completely understand the late time. Not sure what caused the blank page on FB Connect, but it seems to be fixed now. Crossing my fingers that it continues to work.

Thanks again.

let us know if that 'comes back' so we could have a look and try catching the problem...

Mati
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