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Topic-icon Blanks page after registration

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14 years 2 months ago #20336 by kevstr
New users who login will get the registration page. After filling out the form, they get a blank page or a 500 Error page.

www.marchmelee.com/index.php/component/j...register&return=Lw==

Website: www.marchmelee.com

JFBConnect 4.1.2
SCLogin 1.0.3
Authentication Plugin 4.1.2
System Plugin 4.1.2
User Plugin 4.1.2
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14 years 2 months ago #20341 by alzander
If they get a blank page, that's usually a sign of a PHP error. Can you set Error Reporting to Maximum in the Global Config and try to recreate the problem? If you get an error message, let us know what it is, that will help.

Other things to try:
* Disable any Profile plugins you have enabled
* Turn off SEF Urls (if enabled)

Hope that helps get you started, and keep us posted,
Alex
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14 years 2 months ago #20345 by kevstr
Thanks Alex, but turning off SEF did not work.

The only 2 plugin profiles I have enabled currently are the K2 and Kunena JFBConnect plugins. I turned these off as well and the error still presents itself.

In Chrome this message appears:
The website encountered an error while retrieving http://www.marchmelee.com/index.php?option=com_jfbconnect&view=loginregister&return=Lw==. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.
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14 years 2 months ago #20346 by alzander
Yes, try to turn them off and test. They shouldn't be the problem, but it helps eliminate a lot of possible code areas (or narrow things down a lot).

When you enable error reporting, turn off GZip compression which can mask the errors that we need to see. Sometimes templates or other plugins will try to 'optimize' your site and enable GZip as well, so if you have others, please disable them as well. Really, what we're looking for is what PHP problem is causing the login error. If you know where your PHP error logs are located, that can shed light on the problem as well.

Keep us posted,
Alex
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14 years 2 months ago #20347 by kevstr
GZIP was turned off and the template has something called Gantry GZipper which was never on and I found a plugin called RokGzipper and that was off as well.

I checked the server error logs and nothing is showing up in there related to this issue.

Not sure where to find PHP error log. Can't find anything is CPanel. Could there be something in my WHM panel?
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14 years 2 months ago #20348 by alzander
Not sure where you'd look in WHM for the log. PHP can be configured to have the error log anywhere, and server configurations aren't my main cup of tea, unfortunately. Let me dig around a little and see if mtk (the other support forum helper) may have some suggestions.

It really comes down to a PHP error, but we just need to figure out how to coax your system into showing it. Error Reporting and no GZip should show them, but other cases can prevent them from showing.

Can you Private Message your site info? I can take a look if that's possible. If not, there are always more suggestions I can give :) Mainly:
* Make sure you're running PHP 5+
* Make sure cURL is enabled
* Check that you can view the Overview page of JFBConnect in the admin area. If not, what happens

Definitely not a common issue, so we'll need to dig in further to understand what's happening,
Alex
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14 years 2 months ago #20349 by alzander
Oh.. since you mention Rockettheme, try simply changing the template to one of the built in Joomla ones. That will cut rockettheme out of the picture, enable error reporting, turn off GZip and then try to register. Hopefully that will provide some answers.

Thanks,
Alex
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14 years 2 months ago #20350 by kevstr
I assigned the Beez template to the site and it gave me a blank page on the whole site.

I will PM you all the site details now.
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14 years 2 months ago #20351 by kevstr
Getting a bit nervous. My site is only active during these next 2-3 weeks out of the year. Site is now non-functional as any page except the homepage is a blank page. I have already received 2 emails of people trying to make their selections only to find a blank page.

Tell me you are working on it and that's what is causing the issue right now.
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14 years 2 months ago #20352 by kevstr
Never mind, looks like turning off the Debug mode fixed the problem.
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