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Topic-icon Clicking on "Login with Facebook" does nothing

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14 years 4 months ago #18660 by gallop
I just purchased and went through the entire documentation installation and setup and have checked configuration a few times and I still can't get any results when I click on the "Login with Facebook" button. I can see it change states from hover to click but nothing happens. I am expecting a popup asking me to grant permission to the site to use my FB profile but nothing happens.

Searched the forums but didn't find anything that could help me so I thought I would post here for some help. My site is under development still so will share with admin when requested so they can take a look, but I don't want to make the link private just yet.

Please advise thanks.
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14 years 4 months ago #18662 by alzander
Galileo,
That's usually caused if there's another extension on your site that's trying to integrate with Facebook. If you open the HTML, look for "all.js" and "FB.init". Both should only show once. If either is in there more, then it means some other extension is conflicting. Disable/remove that extension, and it should fix.

If that doesn't help, post (or private message) the URL to the front-end of the site, and we'll take a look. We don't need admin credentials yet.

Thanks,
Alex
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14 years 4 months ago #18669 by gallop
Hi Alex, and thank you very much for the prompt response. Indeed your assessment is correct. The template designer has created a custom social module for us that places social comments, Facebook like, twitter share, and g+ within the footer of the template and is styled to fit accordingly with the template. I was wondering if there is a way to launch the comments box with a button of sorts. See the attached image of my footer. I blacked out some info but otherwise when I click the live comments button the comments box pops up. Can this be done with JFBConnect so that I can style your component and use the easy tags to recreate my custom module. This I would immagine will allow me to disable my custom module and use JFBConnect for all social media engagement on my site. Please let me know if I am making sense and if you have any questions please ask and I will do my best to answer accordingly. Thanks
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14 years 4 months ago #18672 by alzander
Galileo,
There was no image attached to the post. After you upload it, you have to hit the checkbox to insert it into the post.

Not sure if what you're looking to do is possible with JFBConnect (would need to see the image). However, in the custom module you had created, you likely can just remove the script inclusion for the all.js file and things should start to work. Since JFBConnect already includes that file in a very compatible way, the code you're using -should- work (can't guarantee). You can always move to using our easy-tags, but if you have something that works, you may just want to stick with it.

Hope that helps,
Alex
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14 years 4 months ago #18707 by gallop
Hi Alex, on your advice I commented out the calls to all.js in my custom module and it seems to work just fine now. The facebook login form now comes up and user can use fb credentials to login and or create an account on the site.

After this I just inserted the JFBConnect quick tags into the php file of my custom module and it works great thus far. No extensive testing yet, but going in the right direction. Thanks for the advise.

On another note is it possible to have the send and gplus buttons show above the button when selected. It currently drops down into negative space within my template and breaks the footer. This is the same in the JFBConnect modules and tags. Please advise. Thanks
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14 years 4 months ago #18715 by alzander
Galileo,
Glad to hear that got it going for you.

As for the pop-ups for those buttons, unfortunately, that's out of our control. It's all done through Javascript hosted by the respective social network, and they determine where the popup goes. They give very limited/no ability to change the looks, or else that could be abused (to trick people to click or do other things).

It's pretty standard to be underneath, so I think you may just have to work around it.

Alex
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14 years 4 months ago #18873 by shakni
Hi There, im having the same issue how ever can you advise step by step how to get to - HTML, look for "all.js" and "FB.init".
Im not sure where to find it to be able to look for duplicated. The only thing i can i find that i have with FB integration is SH404SEF but i havent activated any of it ?

Can someone help ?

Thanks
Shane
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14 years 4 months ago #18881 by alzander
Shane,
Sorry for not getting back earlier today. To view the HTML for your site, just open the page in your favorite browser, and then usually go to the "Tools" menu and click "View Source". It depends on the browser, but the main thing you're looking for is the "View Source" or "View HTML" menu item. Once you find that, open it up and search (usually you can do CTRL+F) for "all.js" or "FB.init".

If that doesn't help, either let us know the URL of a page we can look at or let us know the browser and OS you're using, and we can give exact instructions on how to view the HTML.

Thanks,
Alex
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14 years 4 months ago #18911 by shakni
Hi Alez, thanks for getting back to me. I did a search in the html code and both only appear once ? my web site is www.edentropicals.co.uk any other suggestions to what it could be ?

Thanks
Shane
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14 years 4 months ago #18918 by alzander
Shane,
Thanks for the link. I've never used ECWid before, but it looks to be doing it's own Facebook stuff which is interfering with the login process. Essentially, it's doing what we mentioned above (including the all.js file and calling FB.init in a way that doesn't work with Facebook authentication).

Is there any way to disable their Facebook functionality to test with?

I'm not sure what Facebook functionality they're trying use as there doesn't seem to be any other Facebook functions on the page in addition to JFBConnect. Hopefully, there's a setting to disable their Facebook integration though.

Thanks,
Alex
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