Topic-icon Infinite loop after update 4.0 to 4.1.1

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14 years 4 months ago #17972 by babylon5
Hi,

with JFB 4.0 it was not necessary to setup an app id and everything worked just fine. Now I have updated to 4.1.1 and the app id is mandatory.
I created the app id (see image) and I got a infinite loop error and even was not able to access the backend of my website. Thank´s god there is akeeba..........

Any idea what´s going wrong here????

Kind Regards

Sabine
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14 years 4 months ago #17982 by alzander
Sabine,
That's definitely not good, and not something we've ever heard of. We always recommend backing up before upgrading, but honestly, that's been precautionary. There shouldn't be any reason that 4.1.1 should be killing your site like that.

Regarding the App Id, with the 4.1 release, we actually made the key even less necessary than before... so that shouldn't be it. The only reason you should need one is if you're using the login functionality, the Page Tabe/Canvas integration, or the new Requests feature. The social buttons or front-end widgets almost all do not require the App ID.

When you can't access the admin area, was it just JFBConnect, or was it your whole site? If it was just the JFBC Overview area, it's likely that you don't have cURL enabled within PHP. If it's the whole site, I'm not sure what could be causing that. If you install again, please set error reporting to Maximum in the global configuration area first. Then, if you get a white page, there should be a PHP error that states what's wrong. Send us that error, and we'll help figure out the issue.

It's getting late here, but I'll be on for about 2 more hours. If not, I'll be on again in the morning.. in case you want to do it at a time that you know someone is around to answer questions.

Sorry for the troubles, but we'll get you going,
Alex
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14 years 4 months ago #17992 by babylon5
Hi Alex,

thank you for your quick reply.

After updating I could not access the whole joomla backend. I generated an app id because with JFBC 4.1.1 no module did connect. So I thought it would be mandatory now. The update worked just fine and no error occurred, but no function at all (see attached image)!

I am using J1.7 with a rockettheme template.

Now I am on a test installation: www.ff.sv-suelzbach.de

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14 years 4 months ago #17993 by alzander
No problem for the quick reply... The issue you're having is because of a different change we made in how we're including the Facebook Javascript library. If you open your HTML source code, and search for "all.js", you'll see:
http://s2w.scherer2web.netdna-cdn.com/connect.facebook.net/de_DE/all.js
That should be:
//connect.facebook.net/de_DE/all.js
It seems like whatever you're using to enable your CDN isn't properly detecting the schemeless URL (a URL without http or https) and is instead thinking it's a relative URL and prepending your CDN URL to it. What CDN extension are you using?

That will fix the front-end issue your having. Still not sure what's happening in the admin area. Is it dead on your test installation as well? Are you seeing any errors?

Thanks,
Alex
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14 years 4 months ago #17995 by babylon5
Hi Alex,

I use maxcdn and I have to apologize because I now believe that this error is caused by another thing! I again have "Infinite loop detected in JError" on my live site.
I think this has something to do with the parallel test installation that is using the same name servers and maxcdn settings. I just deleted both installations and will restore my live site without any test site. Afterwards I will exclude the all.js from the pull zone and come back to you.....

Kind Regards
Sabine
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14 years 4 months ago #17999 by alzander
Sabine,
No problem for thinking it was us, we're here to help if you run into issues. You may just want to try with MaxCDN disabled. I'm assuming you use the CDN manager from NoNumber. If so, simply disable the plugin and clear your Joomla caches and see if that helps.

Certainly if you run into other issues or need any other suggestions from us, just let us know, and we'll do what we can.

Thanks,
Alex
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