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Topic-icon Sending Facebook User Request Fails

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14 years 5 months ago #17752 by fb_1565926376
Hey Alex,

I was testing the new Requests feature, it looks really cool, thanks for including it in JFBC! :)

I tried sending a request to my personal facebook account, but it doesn't seem to work for me.

1. If I try to send to all users, I get a system message that says "Sending is in progress! Do not navigate while sending!". The first time I tried this, a counter showed up, but the requests failed due to the canvas app not being set up correctly. After I realized this, I think I got the canvas app set up correctly (so does JFBC: "Your Canvas application appears to be setup properly. To see what it looks like, click the following link: apps.facebook.com/ridepros_app") I tried to resend the request, but now there's no indication that the requests are actually sending. I just get a system message that says "Sending is in progress! Do not navigate while sending!"

2. If I try to send to a request to specific users via the User Map page, I can select the request to send and when I click "Preview Request", it skips the preview and goes straight to the sending dialog from #1, and there's no indication that anything is being sent. I'm also not receiving the notifications in either scenario.

I know you've made some tweaks to the code on my install, so I just wanted to bring your attention to this in case there's a conflict due to that. Any ideas on how to fix this? It might be Gantry related, but I'm currently using the Atomic template for both Tab and Canvas pages.
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Support Specialist
14 years 5 months ago #17756 by alzander
Ryan,
We don't check any of your Canvas settings before allowing you to send Requests, so that should be the problem at all.. it's also something I realize we should add in future releases as a check before people start sending them :)

The reasons for failures (something we need to document better) are:
1) The user has de-authorized your application. Obviously, this is unlikely if you're sending it to yourself.
2) Your Migration settings (in the Advanced section of your Facebook Application) aren't set up properly. Please make sure the following set:
Requests 2.0 Efficient: Enabled
Upgrade to Requests 2.0: Enabled
3) If you need to make changes to the settings above, please log out of the admin area before you try to send again. We have a safety check in JFBConnect that if a request is being sent that you can't mess with some of the settings within JFBConnect.. if the sending fails, like you mention, it may trigger that failsafe and not let you send more Requests until you re-log in (clearing the session).

Definitely test by sending to yourself first, before sending to all users. That way you can test that you received it and that the Accept (within Facebook) loads the right page.

I'll be on the site this weekend to do more testing. We're trying to recreate your IE issues on our development server to not do many code changes on a 'live' site, something we never like doing. Your recent post about your debugging has helped us a bit, but still no definitive answers. When I'm on your site, I'll try to send a request to myself and see if I can narrow down possible issues. We sent thousands of requests yesterday without issue, but we're on Joomla 1.5 here.. Joomla 1.7 was tested thoroughly for requests (where we developed the feature actually), but possible there's some conflict we didn't expect.

Thanks,
Alex
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14 years 5 months ago #17846 by fb_1565926376
The migration settings fixed it, both were set to disabled. As soon as I enabled these two options, they started sending:

Requests 2.0 Efficient: Enabled
Upgrade to Requests 2.0: Enabled

Thanks for the quick response, I love having this functionality! :)
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Support Specialist
14 years 5 months ago #17853 by alzander
Glad to hear that got it for you. We're excited about the Request functionality stuff.. opens up a lot of nifty things that most users never even thought about (we like when we add features like that). Gonna take some time to come up with good ways to use it, and we have some ideas for improvements already. If you have any feedback on the system though, definitely let us know. We'd love to have it.

We're still testing some things with IE/RocketTheme/Page Tabs internally. Making some progress, but not as speedy as we'd like. Will be posting an update about that later tonight or tomorrow.

Thanks,
Alex
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14 years 5 months ago #17856 by fb_1565926376
Great, thanks for the update Alex, much appreciated. :)
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