Topic-icon Trying to upgrade - getting errors

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14 years 5 months ago #16840 by Carnster
Hello,

I am trying to go from 3.4.1 to 4.0.3 on JFBConnect.

I get this error
Failed deleting jsonwrapper.php
Failed deleting mod_jfbclogin_j1.6_v3.4.0.tar.gz
Failed deleting plg_authentication_jfbconnectauth_j1.6_v3.4.0.tar.gz
Failed deleting plg_user_jfbconnectuser_j1.6_v3.4.0.tar.gz
Failed deleting plg_system_jfbcsystem_j1.6_v3.4.1.tar.gz
Failed deleting plg_content_jfbccontent_j1.6_v3.4.1.tar.gz
Copy failed
JInstaller: xxxxxxxxxxxxx
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Support Specialist
14 years 5 months ago #16845 by alzander
It sounds like your permissions on the /administrator/components/com_jfbconnect/ directory are too restrictive. During the installation, Joomla will delete all files in those directories before replacing them with the new ones. Can you change the permissions on all files and folders in the JFBConnect directory to "755", (or rwx r-x r-x). Once done, those files should be able to be deleted.

Alternatively, you should just be able to go to the /administrator/components/com_jfbconnect directory and delete all files from the /packages and /assets/facebook-api/jsonwrapper directories, which is where the files you list are located.

Hope that helps, but if you run into other issues, just let us know!
Alex
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