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Topic-icon 500 Internal Server Error on Login and Admin > Overview

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14 years 6 months ago #16499 by steyan
Hi,

I've received this kind of errors if I do these things:
    Access 'administrator/index.php?option=com_jfbconnect' after setting up the App ID and Secret
    Login using Facebook
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Is there any solution with this problem?
Or is it Joomla problem? Because I'm using 1.6.3

Regards,
Stephanus
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14 years 6 months ago #16519 by alzander
I'm not sure. Obviously, I think there are some server issues at play. Were you ever able to get the installation of JFBConnect to perform completely, without any errors? If not, then I think that's the main thing to fix.

As for the problem you mention, it's possibly caused by a few things. JFBConnect requires the cURL library to be enabled on your server to communicate with Facebook. If it's not, problems can occur. Try disabling GZip and turning on error reporting in the Global Config area. That may produce a 'better' error to help diagnose the problem.

Alex
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14 years 5 months ago #16605 by steyan
Alright, the problem might be because of the problematic installation method at my side.

Is there anyway to uninstall jfbconnect cleanly? Because I tried to uninstall & install it again, and my previous configuration is still there.
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14 years 5 months ago #16616 by alzander
When you uninstall the component, we leave the database tables behind. Those really shouldn't be affecting a re-installation (because it seemed like it was file permission issues, not your database), but if you want to wipe out the database tables, you can do that too. The tables are: xxx_jfbconnect_config and xxx_jfbconnect_user_map. You can run the following MySQL commands to get rid of them, if that helps:
DROP TABLE xxx_jfbconnect_config;
DROP TABLE xxx_jfbconnect_user_map;

Hope that helps, but if not, let us know, and we'll gladly try to figure out what steps to take to get you back on track.

Thanks,
Alex
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14 years 5 months ago #16649 by steyan
It is still not working. I've tried to uninstall it, checking whether the files have been deleted properly, and removing the database tables.

Then after I've installed it again, it;s still alright, I can still see the JFBConnect > Overview Page
However after I set up the API & Secret Code, I can't access the overview again.

Is there something wrong with the API code? I mean can that be a problem?
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14 years 5 months ago #16651 by alzander
Ahh, that's a very helpful clue. Can you enable error reporting and set it to "Maximum" in the Global Configuration area? That will hopefully show an error on that page which will narrow down the problem.

Most likely, it sounds like cURL is disabled on your site. cURL is a PHP function that allows JFBConnect to talk to Facebook's servers. If it's disabled, JFBConnect will not function properly.

Hope that helps,
Alex
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14 years 5 months ago #17333 by ashkum
Hi sir/madam

I installed the JFBConnect_2.5.3.rar list of modules in this. But i got the " Illegal variable _files or _env or _get or _post or _cookie or _server or _session or globals passed to script" after this i uninstalled the module and component from the joomla administrator. After i tried to login to my joomla administrator(groovysoca.com/administrator/) i got this error "Fatal error: Class 'JFBConnectModelConfig' not found in /home/groovyso/public_html/plugins/authentication/jfbconnectauth.php on line 21".

So, please help me to login into my joomla administrator. If you need the FTP details i will feel free to send you . I want to give the release of this project with in 3days.


website:
groovysoca.com/
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Support Specialist
14 years 5 months ago #17339 by alzander
Ashok,
JFBConnect 2.5.3 is over 2 and half years old and not supported at all.

Please subscribe to JFBConnect, support our project, get the latest version, and we'll gladly help you out then if you still run into any issues.

Thanks,
Alex
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14 years 5 months ago #17377 by ashkum
Hi alex

Thank you very much the yesterday issue was resloved, my administrator was working fine.

I changed the module, now i am using the jconnector module. When i install this module , first few days it was worked fine. But later it showing this error " Illegal variable _files or _env or _get or _post or _cookie or _server or _session or globals passed to script". Is API ID and API key is both same ?. In the Facebook developers site it showing in this " API ID/API kEY" manner. I have attached the screen shot below. please guide me resolve this issue.
File Attachment:
File Attachment:
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Support Specialist
14 years 5 months ago #17381 by alzander
Ashok,
jConnector is not created by us. We'd recommend you contact them if you're having issues with their extension.

If you decide to subscribe to JFBConnect, our Facebook integration extension that's used on the Joomla Extension Directory and thousands of other sites, we'll gladly help you if you run into any issues. We can't help you with other extensions though, as we did not create them.

Thank you,
Alex
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