Topic-icon Problem with Install on 1.7

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14 years 6 months ago #16343 by brisou
I have installed the component on my joomla 1.5 website and everything works great, but I can't seem to get passed the plugins for my joomla 1.7 website. After activating the plugins I try to enter the component and the site shuts down. I have to uninstall the component for my site to operate again. I installed the correct component and I followed the instructions listed on your site. Any help?
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14 years 6 months ago #16344 by alzander
It sounds like you've already checked, but definitely make sure that the Joomla 1.6/1.7 versions of the component and plugins are installed.

Then, if it doesn't still work, try the following:
1) Disable any profile plugins (if any are enabled).
2) Go into the Configuration area of JFBConnect and simply hit "Apply". You don't need to change any settings, though you're free too.
3) Try re-enabling the profile plugins and hopefully you should be good to go.

If that doesn't fix it, instead of uninstalling any plugins, try disabling them in the Plugin Manager, and see if there are any circumstances that it does work with (no plugins enabled, etc).

Hopefully, the above steps are it, but if not, let us know.

Thanks,
Alex
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14 years 6 months ago #16348 by brisou
Replied by brisou on topic Problem with Install on 1.7
Thanks for the reply. That worked. Thanks for the needed information on the weekend.
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Support Specialist
14 years 6 months ago #16350 by alzander
No problem for the weekend response. We understand that people work on their websites on the weekend, and do what we can to help. Sorry you ran into a weird bug in our software. We're working to fix it in the next release, but it shouldn't affect you at all anymore.

Thanks,
Alex
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