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Topic-icon Live stream not recording messages

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14 years 6 months ago #16095 by scottadam34
Live stream is not recording comments ?
I see the comment, but when i refresh the page its gone.. it is posting to FB

2nd problem at bottom of the box there is some, text and a link SEE BELOW

End of available stories. To see more in your news feed, add your friends.

This does not work

you can see the livestream here oxape.com/soccer/uk/premier-league/games...6-november-2011.html

look for LIVECHAT and click on it..

FYI i have tested this on its own with no comment box on screen. and also outside the tab mod...

thanks for your time.....
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Support Specialist
14 years 6 months ago #16106 by alzander
Scott,
Just tested and I'm seeing the problem (refresh not showing comments and that button not working). In fact, I'm seeing the same problems on our demo page and even Facebook's demo page (developers.facebook.com/docs/reference/plugins/live-stream/). Hopefully, this is a temporary bug on their end, but we'll continue looking into it.

One weird thing I am seeing, that's completely unrelated, is that URL for your page is being modified to with hitcount=0:
oxape.com/soccer/uk/premier-league/games...2011.html?hitcount=0

Not sure where this coming form, as it's not in the URL itself. An issue that could arise from this concerns the Comment box. Comments are attached to individual URLs. If the URL changes (hitcount=1) the comments may not show that were made for hitcount=0. Not sure where that tag is coming from, but it's not JFBConnect, and it's not in the URL itself. It also may not be a problem, but since I saw it, thought I'd point it out.

We'll keep an eye on the LiveStream module. If you see any different (better or worse) behavior, let us know.

Thanks,
Alex
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14 years 6 months ago #16109 by scottadam34
hitcount=0 you get that when you turn the joomla hitcounter on
I tested this by changing url to hitcount=1 hitcount=2 hitcount=03 etc and FB still shows the same comments so must be ignoring the hitcount=X


thanks for noticing as i see this could be a problem.........

I will turn it off as comments work fine..hope they fix it soon.

When it gets fixed is there away to use the CURRENT URL rather than the app url, I see there is an option to insert a url but I need this to be dynamic as lots of pages will have this mod.....
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14 years 6 months ago #16112 by scottadam34
UPDATE
developers.facebook.com/bugs/261419213889824
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14 years 6 months ago #16264 by scottadam34
OK Its improved.... SEE
NOTE you need to click on FOOTBALL LIVE CHAT under the 728 wide banner at top...
The comments are being saved...the profile pic is linking to FB................ BEER 4 YOU........

Problem with the link to the FB ACCOUNT eg

look for Scott, click on that link ..what is that link for ?

my guess is it should go to just comments from this person....I could be wrong..

Your thoughts..
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