Topic-icon like button and comment box errors

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14 years 6 months ago #15316 by matsch1
hey there.

i got a prob with the like button and the comment box.
i installed jfbc on an example domain like www.a.de and everything worked fine.
now my site is ready for public and i did a backup which i copied to domain www.b.de i changed the api and the key but now i got the error "Die Seite unter www.facebook.com/www.b.de kann nicht aufgerufen werden." means: site is not able to open.
of cause this cant work, but where can i change this?

thankyou so far wirh best regards from germany
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Support Specialist
14 years 6 months ago #15317 by alzander
Matthias,
Try using the Facebook Debug tool below, to see if it can see your site properly:
developers.facebook.com/tools/debug

Usually, if this is a brand new domain, Facebook may not recognize it for up to 24 hours, as it's never seen the site before and needs to do some checks for spam, bad content, etc. If that's the case, it will clear itself up on it's own. Alternatively, make sure you don't have a password protection on the site, or other things that would prevent Facebook from seeing the pages on the site.

If not, we may need to see the actual URL for the page to diagnose it further.

Thanks,
Alex
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14 years 6 months ago #15318 by matsch1
Hey Alex thanks for your fast reply. thats the check

Critical Errors That Must Be Fixed

Error Scraping Page: Falscher Rückgabewert
Open Graph Object Properties

og:url: www.mashcars.de/
og:type: website
og:title: MashCars.de - Dein Tuning Automarkt. Getunte Autos kaufen und verkaufen.
og:image:
og:updated_time: 1321135070
Raw Open Graph Document Information

Anerkannte URL: mashcars.de/
URLs

Graph API: graph.facebook.com/460913632890
Scraped URL: See exactly what our scraper sees for your URL
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14 years 6 months ago #15319 by matsch1
the comments box is not in my extensions. i installed jfbc complete new and activated everytihng but i cant find the commbox module. the jfbc overwiew told me its installed but inactive..
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14 years 6 months ago #15320 by matsch1
alex...

i know the problem. my joomla site is offline. so facebook cant connect. if i set it online everything works fine! i dont see the module in my modulemanager but it works :-) thats enough for me!

thankyou very much!
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Support Specialist
14 years 6 months ago #15321 by alzander
Yes, if your site is offline, Facebook can't see the page. Once it sees a few pages it will be able to determine that your whole site isn't spam, porn, malware, etc. Once that happen, pages that require registerion (or if you go offline altogether again) will be ok from Facebook. They just need to see a little of your site first.

As for the comments module, it's not installed by default. It's part of the social_modules zip file that is in the download area. However, without the comment module, you can still use the Content plugin (installed with the main component) to automatically insert the comment box in articles or the {JFBCComments} tag to do it manually.

Hope that all helps, but if you have other questions, just let us know!
Alex

P.S. Great avatar.. had to take a picture with my phone, then translate to English.. but quite amusing.
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