Topic-icon "We were unable to retrieve your Facebook account information. "

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Now i am getting this error Uncaught Error: FB.getSession incompatible with OAuth2. it is not getting connect to my site. You can check our website www.scupal.com
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Support Specialist
Did you upgrade to 4.0? From what I can see, you're still running 3.4.0. (www.scupal.com/administrator/components/...nnect/jfbconnect.xml)

Please upgrade, and clean your Joomla caches once done. All these issues should be fixed with JFBConnect 4.x.

Thanks,
Alex
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Thanks, It worked for me.
But the issue is that i have customized the component before and now i have to rework everything. So can you please help me how i should directly upgrade the component by any patches or you suggest me the files which i need to replace.
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Support Specialist
The 4.0 release changed quite a lot of files. We don't have a method to patch files or an individual change log, as that makes support and debugging of new issues almost impossible to resolve. Patching individual files also bypasses database updates that can happen in new releases. I don't think 4.0 had any, but the upcoming 4.1 release will be adding new tables and changing quite a bit about our database requirements.

We recommend if you're going to modify files in any extension that you take notes as to the changes you're making so that when upgrades are required, you can easily re-integrate them. We don't recommend bypassing our installer though for ensuring that you're fully upgraded to the newest release.

Should you run into any issues with upgrading, or need information on where some functionality you used in 3.4 may have moved to in 4.0, if at all, feel free to let us know.

Thanks,
Alex
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Thanks,
It is working in all browsers except in firefox8.0.:(
This is the error coming in firefox Error: FB.getSession incompatible with OAuth2.
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Support Specialist
I just tested with FF 8.0 and didn't see any problems. That error should not be present as all, as the call that's referenced (FB.getSession) no longer exists in our code. My guess is that you simply need to clear your cache from your browser to make sure you're getting JFBConnect's updated Javascript with the new version.

Let us know if you still have issues though after that.

Thanks,
Alex
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Its working :)
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Support Specialist
Glad to hear that got it going for you. Should you need anything else, just let us know.

Finally, please consider leaving a rating and review on the Joomla Extension Directory for JFBConnect, or our support. It's certainly not required, but very appreciated!
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks, and good luck,
Alex
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