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Topic-icon "We were unable to retrieve your Facebook account information. "

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14 years 7 months ago #14685 by fb_100000157901698
This started to happen a couple of days ago.

If I try to login via my site, I allways get "We were unable to retrieve your Facebook account information. Please try again"
Javascript Console says: "FB.Login() called when user is allready connected", but it does not log me in into Joomla...

If I logoff from FB, same problem: the FB login window shows up, I login ok, but cannot login to the site!

If I go via my Canvas App (with auto login) and then login to site, it works ok.

This happens in different computers, different locations, different browsers - so it's not a cookie issue.

Recent changes that my have cause this:
- upgraded to 4.0.3 (I have all the components and modules up-to-date)
- my host provider upgraded PHP to Version 5.2.17 (should I check for something here?) - but no PHP warnings or errors show up...

I need urgent help on this, please! Users are not being able to use my site, and I spend some deal of money promoting it. :(
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14 years 7 months ago #14686 by alzander
Can you post/PM the URL to your site again so we can see what's happening? Sounds like a Javascript issue, obviously, but not sure what's causing it. Haven't heard of this issue before.

PHP 5.2.x shouldn't be a problem at all. JFBC4.0.3 is the latest version, so it should be a problem either.

Thanks,
Alex
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14 years 7 months ago #14687 by fb_100000157901698
Site is www.super-emprego.com

It is in Portuguese...
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14 years 7 months ago #14688 by fb_100000157901698
I have one other site, on the same server, pretty much the same configuration that is working ok...

Both sites live in the same server (so, same PHP, MySQL, etc. configuration)
Both sites have Joomla 1.7.0
Both sites have the latest JFBConnect files
Both sites have the very same MooTools release

Only difference: the site with problems (Super Emprego) has a SSL Certificate and is configured accordingly in FB Apps, and the other site is not working with SSL...
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14 years 7 months ago #14689 by alzander
If you look at the HTML on the page you linked to, right after the opening body tag, there are 2 inclusions of the Facebook Javascript API. The 2nd one that starts with "function (d, s, id)..." needs to be removed. That's the problem. We're already including the library, so that's redundant, but it's also initializing the library in a way that's incompatible with Facebook Connect registrations.

Hope that helps, but if not, let us know,
Alex
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14 years 7 months ago #14696 by fb_100000157901698
Aaaaaaaaaaaaaaaaaaaaaaaaaargh! My fault! My bad!

I keep forgetting that JFBConnect is to be trusted 110%.

What happened: along with a bunch of social media buttons (twitter, linkedin, google+) I placed FB code for the send button (just because its easier to manage than a module). The function causing the problem is the "by-the-book" code from FB.

I removed it and now it is working ok.

Many thanks for solving this on such a short notice!

(I am writing 100 times on a black board: "JFBConnect works fine, don't mess it with additional FB code", "JFBConnect works fine, don't mess it with additional FB code", "JFBConnect works fine, don't mess it with additional FB code"...)
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14 years 7 months ago #14700 by alzander
I hope everyone learns the valuable lesson you have.. JFBConnect is always right :D

Seriously though, we wish that Facebook was more compatible with itself sometimes, and the 'by-the-book' code for their Like button is extremely basic... which is good for the purpose, but not for us when trying to use JFBConnect as well.

Either way, glad we got you going. And, if there's anything else, just let us know.

Best of luck,
Alex

P.S. Just so you know, we haven't been ignoring your multi-lingual posts. We've taken notes and are planning to implement some of your suggestions and look into other ideas.. just haven't responded directly to those posts yet.
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14 years 5 months ago #16825 by fbasar
We were unable to retrieve your Facebook account information. Please try again
Before it was working and suddenly it shows me error :(
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14 years 5 months ago #16826 by fbasar
We were unable to retrieve your Facebook account information. Please try again
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14 years 5 months ago #16827 by alzander
Fbasar,
Check to make sure you are running on JFBConnect 4.0 or above. Facebook recently updated their authentication mechanism, and this error will occur if you are not using the new OAuth2 method. If you are on 4.0 already, please ensure that you have no other Facebook extensions installed on your site that may be conflicting.

If none of that helps, let us know the URL of a page that we can test with, and we should be able to diagnose it further.

Thanks,
Alex
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  7. "We were unable to retrieve your Facebook account information. "
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