Rochen hosting - Joomla 1.6.3 - PHP 5.3

What browser and OS are you using? We just tried on Chrome in Windows and the box closed without issue.

This issue has been known to happen, and usually clears itself up on it's own. It seems to be related to Facebook's Javascript API (which can periodically have issues), the browser, and the browser state (are you logged into Facebook already, what's cached, etc).

You may simply want to close your browser completely and re-open it to try again, or even from a different computer. Again, that's not optimal, and not something you could tell your users, but likely, this is just a random issue that should go away... great support, eh?

Alex

Gotcha. I'm seeing the issue to in IE8 on Win7. Let me look a little further.

It really shouldn't be a PHP issue whatsover. That pop-up is 100% Javascript based, so while PHP 5.3 could cause other things, it really shouldn't affect that at all. I'll let you know what I find.

Using Chrome, I'm seeing the following Javascript error on the page. I certainly won't guaranatee the issue, but like I said above, Javascript is how that pop-up works, so if you can fix this, it may fix the problem you're seeing:
That's not from JFBConnect, so I don't have much to tell you where to fix, or disable that. The problem with that code is that inside the (), the function is expecting 2 parameters, but the first is blank (there's just a ,'c4'), which is causes a Javascript error that can throw everything else off.

Hope that helps, and good luck,
Alex

It's possible that Javascript is being generated through PHP, and that's causing problems, which is causing the Javascript error, which is causing the login to fail. I just can't tell you. Try disabling that Javascript if you can. Also, you may want to try enable error reporting in the Global Configuration area.. that may help narrow down if there are some PHP problems on your site (which we can help you with if there are).

Hey there, no worries whatsoever about asking this type of stuff, just so you know.

To see errors, do the following:
In Firefox, go to Tools->Error Console
In Chrome, click the wrench icon and go to Tools->Javascript Console

In both cases, unfortunately, it's not going to tell you what module on your site is causing the issue, but will tell you if you disable it (the error will be gone). I can tell you that it's likely a feature of your template, because if you open the HTML of your page (Chrome: Wrench->Tools->View Source) and search for "BoxHeights", directly above that, you'll see the inclusion of the Javascript file /templates/hot_sportal/js/equal_heights.js, which is coming from your template directory.. so if there's anything in your template configuration regarding heights of boxes, modules, menu's, etc, try disabling or changing that, and it may help.

Finally, try turning Error Reporting to "Maximum". This may do nothing, or it may spit out a lot of Warnings, and Notices onto your page in ugly text. If you see those (and it's only a few) feel free to copy them here, and it may help diagnose some things. If it's a ton, let me know, and we can figure out another way to see them. Once done, make sure you set it back to System Default (or None) which is how it should be configured for normal operation.

Hope this all helps!