Facebook problems last few days?

Dag,
I'm not sure what would be causing that. Are other comments on the same page properly sending you a notification? If it seems to be from a specific page, that would definitely help narrow things down.

Other things to check/test are:
* Try leaving a comment on a page with both www. and no www and make sure both properly send the notification
* Check your PHP error logs on the server to see if there are any errors posted there

Let me know if either of those helps narrow things down. We'll help how we can, but haven't heard of that problem.

Thanks,
Alex

The log you included was the Apache error log, not the PHP one.. so I removed it from the post. The PHP log isn't important given the information you provided.

the URL I gave you first, I actually did get notification of all four comments, but the last one arrived late (something like 24 hours after the comment was made)

This is key. Facebook notifies JFBConnect of the new comment immediately right after it's posted. It's done through Javascript on the page and triggered in the same request after the user hits the "Post Comment" button.

Therefore, if you're not seeing the comment for 24 hours (or however long) after it was posted, it likely means there's an issue with your email server. The emails could be going into a spam box, never being delivered, or something else like that. JFBConnect would not be able to send an email even 2 minutes after the post, so if there's a delay, it's from somewhere else.

What I'd recommend is to add a new email address for the notification of comments/likes. You can add multiple comma-separated emails there, like:

[email protected],[email protected]

Please note, it's comma-separated with no spaces. I'd recommend trying to add some other email address on a different domain (so that the same filters/issues won't affect it) and see if you get more (or quicker) messages at that other email.

I hope that helps narrow things down.. but definitely test and let me know how it goes.

Thanks,
Alex

We haven't heard of anything with Gmail being the issue. They do have multiple levels of spam filters.. there are some filters that delete mail before it ever even hits your 'real' spam folder because there's no doubt it's spam/phishing, etc. I can't imagine the notification email is hitting that threshold though.

The only thing I can suggest, if possible, is trying to add another email to send the notification to.. hotmail, yahoo, personal account, etc. Then, you can compare both accounts to see if they both stop receiving the notification at the exact same point or if they are each getting separate results. That would narrow down if it's a filter/issue on the receiving end (your inbox) or a problem in JFBConnect (mail never being triggered) or your server (not sending the mail).

The last question I have, though I think I know the answer, is whether you're reloading the page between comments. Since this is happening for other users, I'm assuming it doesn't matter. If you are testing by just making comment after comment on the same page without reloading, that's not terribly realistic. That shouldn't be a problem, but best to test in a realistic way, if you aren't.

Finally, from here, we can help you add some logging. It's a few lines of code in one of our files that would write to a file on your server each time a notification email should be sent. From there, we'd narrow things down further as to where the problem is.

I hope that helps,
Alex

Dag,
Sorry for the delay. We did get your last post and are trying to setup some tests of our own. I'll also get you the logging code soon, but it's honestly something I have to look up for Joomla 1.5 as things are a lot different for that version of Joomla, and I'm not as familiar with it anymore.

Thanks,
Alex