Al,
This is the support system. Just like JomSocial, which you use, has a forum for it's support, so do we. On our site, the forum is public to all, but that doesn't change the fact that it's paid support. We don't assist users who don't have active subscriptions.
Your subscription provides access to software updates, the Autotune configuration tool, and support in these forums. I'm sorry your not satisfied with the level of support you're obtaining, but I'm not sure how a ticket system would have improved our answers given the level of information provided. Simply stating "we cannot upload photos" isn't a very descript support request.
Now, as to your problem, this is an issue we've never heard of before, so more information is important to gather. In your original post, you never mentioned JPlaces, an extension we've never used, or even JomSocial for that matter, so some follow up was definitely warranted. Later posts didn't really clarify any ways to reproduce the issue and introduced more areas where you are having issues.
For the JPlaces error message, it sounds like that file, /components/com_jplaces/uploadify/html.php is simply not executable on your server. Frankly, that file shouldn't be called directly from the front-end, it should go through the normal index.php Joomla path to ensure all security checks are made first. That's not our extension though, so I don't know how it works or why that file can't be accessed.
For JomSocial photo uploads, thanks for telling us that the user permissions seem correct. That helps narrow down causes, but again, this is still an issue we've never heard of before, so not sure what the ultimate issue is.
Would it be possible to Private Message us super admin credentials for the site? Also, please tell us exact steps we can take to replicate the error you are seeing as well as the browsers you have tested with. We'll gladly look into your settings and investigate the error to see what may be wrong and let you know if it's something that can be fixed in JFBConnect or appears to be an issue with the other extension.
You can PM me by clicking the arrow under my picture (<
) and hitting the mail icon.
Thanks,
Alex