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Topic-icon Subscriber ID no work in JFB

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None
13 years 10 months ago #24984 by linhos
Facebook Application Configuration

Field data not found. You will need to make a successful connection to SourceCoast.com to load the most recent Facebook Application data.

Please check that your Subscriber ID is correct:
xxxxxxxxxxxxxxxxxxxxxx (Change)

If the problem persists, please let us know in our support area
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Support Specialist
13 years 10 months ago #24986 by alzander
The account your posting with doesn't have any subscription to JFBConnect. Are you sure this is the account you subscribed with? If so, can you post (or Private Message) me the payment method and transaction ID so we can look the payment up?

We'll help you get things sorted out!

Thanks!
Alex
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Active Subscriptions:

None
13 years 10 months ago #25029 by linhos
Replied by linhos on topic Subscriber ID no work in JFB
SourceCoast extensions use a Subscriber ID for some features, such as one-click updates, online configuration and error checking.
Your Subscriber ID is:
fa98f5594ca8eb33a67581288xxxxx
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Support Specialist
13 years 10 months ago #25030 by alzander
That is a valid SourceCoast Subscriber ID. However, the ID is tied to your account which you haven't actually subscribed to JFBConnect from.

Did you purchase JFBConnect? If so, can you give me any information about your purchase, like the PayPal Transaction ID? With that, we can look it up to determine what account the purchase was credited to and figure out where something went wrong. Currently though, the account you are posting with does not have an active subscription to JFBConnect.

Hope that explains. We'll gladly do what we can to sort things out, but need more information on how you purchased JFBConnect.

Thanks,
Alex
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