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Topic-icon Enabling System - JFBCSystem Completely Kills Site

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13 years 11 months ago #24518 by fb_1487476161
I just upgraded to the most recent version, and subsequently uninstalled the old version, then installed the new version. Our site went completely 500

Through the process of elimination, I have found that enabling System - JFBCSystem plugin is what is killing our site.

We want to integrate this with our PayPlans subscription service, but not if this is going to take an inordinate amount of time to correct & maintain.

Any assistance is greatly appreciated.
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Support Specialist
13 years 10 months ago #24534 by alzander
In Global Configuration, please disable GZip compression and set Error Reporting to "Maximum". If you have any other 'optimization' plugins or extensions enabled, please disable those as well.

That should *hopefully* show a real PHP error so we can see what's happening and provide a real solution. The other suggestion would be to disable any profile plugins you have enabled to see if that fixes the problem. If so, let us know what profile plugin was disabled so we can go from there.

Thanks,
Alex
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13 years 10 months ago #24535 by fb_1487476161
I followed your instructions, now there is just a white screen. No error listed.
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13 years 10 months ago #24538 by fb_1487476161
Can someone please look at this for me, or issue a refund please? This is causing too much work for my limited staff. Thank you.
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13 years 10 months ago #24539 by fb_1487476161
Had to completely uninstall the component to be able to see the Articles on our site. I think we just need a refund, unless someone there can get it to work for us 100%. Thanks.
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Support Specialist
13 years 10 months ago #24541 by alzander
If you're getting just a white screen (no errors), that means your server is overriding the Joomla error reporting setting. You'd need to update your configuration to allow errors to be reported.

Did you try disabling the profile plugins (if enabled)?

If you'd like a refund, please use the Refunds link in the bottom menu.

Thanks, and sorry for the troubles. We'll gladly help how we can, but there's not much information to get out of a blank screen and you didn't mention if you're using any profile plugins in the previous post.

Alex
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13 years 10 months ago #24542 by fb_1487476161
Thank you, I have requested a refund via your link.
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Support Specialist
13 years 10 months ago #24545 by alzander
No problem about the refund. They are normally processed within 3-5 business days.

Sorry for the troubles,
Alex
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  1. Forum
  3. Discontinued Products
  5. JFBConnect Joomla 1.5 Support (CLOSED)
  7. Enabling System - JFBCSystem Completely Kills Site
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