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Topic-icon Problem with Open Graph image and description

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13 years 11 months ago #24267 by vinmat
Hello,

Some of my urls are not showing the image and description when I share them on FB. Is this a bug or what am I missing? Let me know thanks.
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Support Specialist
13 years 11 months ago #24289 by alzander
I'd recommend trying the Facebook URL Debug Tool to see what it shows about those pages:
developers.facebook.com/tools/debug

If the data there is right, then it means that Facebook simply hasn't cached the newest information about your page. That can take anywhere from 1-5 days to update after a change is made. If the info in the tool isn't right, then let us know a specific page with the problem, and we can help look into it further.

Thanks,
Alex
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13 years 11 months ago #24331 by vinmat
Hello thanks for the reply. It seems all my URLs have an issues. The ones from HwdVideoShare and also on the articles. I ran the debugging tool on one of the URLs and here is what I got (attached screenshot). I am not sure where to fix the problem there. I would appreciate the help, thanks.
File Attachment:
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Support Specialist
13 years 11 months ago #24380 by alzander
Vince,
All the Open Graph tags are being properly set on the page. However, when you use the "See exactly what our scraper sees for your URL" option on the Debug Tool, you'll see the HTML output on the page below:
developers.facebook.com/tools/debug/og/e...ercial-ripple-effect

In there, it looks as though a mobile template is being loaded for Facebook for some odd reason. On that page, none of the Open Graph tags that JFBConnect inserts are present. You'll need to fix (or disable) the mobile template to either not display for Facebook or to not remove our tags.

Hope that helps get you started!
Alex
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