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Help! Website is down and I cannot login to admin.

phiwal
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13 years 11 months ago #23818 by phiwal

Help! Website is down and I cannot login to admin. was created by phiwal

I am getting this error on my website www.avalonrc.ie/. I added the libraries/utilities.php as this was missing after my components folder disappeared. I have also added the jfbcsystem.php. I cannot login to my administrator page either. Is there a way to delete the plugin using FTP as I have renamed the folders and that didnt work. I want to delete the plugin and then gain access to the site and then add it again. How do I delete any reference to it in the database?

Warning: require_once(/content/Hosting/a/v/avalonrc.ie/web/components/com_jfbconnect/libraries/utilities.php) [function.require-once]: failed to open stream: No such file or directory in /content/Hosting/a/v/avalonrc.ie/web/plugins/system/jfbcsystem.php on line 12

Fatal error: require_once() [function.require]: Failed opening required '/content/Hosting/a/v/avalonrc.ie/web/components/com_jfbconnect/libraries/utilities.php' (include_path='.:/usr/local/php5/lib/php') in /content/Hosting/a/v/avalonrc.ie/web/plugins/system/jfbcsystem.php on line 12

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alzander
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13 years 11 months ago #23834 by alzander

Replied by alzander on topic Help! Website is down and I cannot login to admin.

Philip,
Not sure what happened there when you say the "components folder disappeared". Obviously, something's not right overall. The utilities.php file was moved back in version 4.2.0 of JFBConnect to the main /libraries/sourcecoast/ folder (from the /components/com_jfbconnect/libraries one). The jfbcsystem plugin was updated to then look for it in the new location. It sounds like you're using the JFBCSystem plugin from v4.0 or v4.1 but the component files are from v4.2.

What you can try is to edit the /plugins/system/jfbcsystem.php file. At the top, you'll see 3 lines like below:

jimport('sourcecoast.openGraph');
jimport('sourcecoast.utilities');
jimport('sourcecoast.easyTags');

Simply put a # in front of those 3 lines, which comments them out so they don't execute. That should allow you to access the admin area. Then, we'd highly recommend installing the full JFBConnect component which should fix your file locations and update your JFBCSystem plugin properly. Do not simply unzip the component file into your site structure or else the full installation routing won't work.

If that doesn't work, or you run into other issues, please let us know!

Thanks,
Alex

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Help! Website is down and I cannot login to admin.