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Topic-icon it not fair

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14 years 2 days ago #23516 by piziey
it not fair was created by piziey
Dear Admin.
my Subscriptions is expired on 27 May 2012 it not fair if i cannot download JFBConnect-4.2-Joomla15_20120516_unzip_first.zi because it release at 2012-05-17.

i have problem with my computer, so i cannot update my website around 1 month. please. i need this file because it in my Subscriptions time and i will continue my Subscriptions after that.

Thank you
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Support Specialist
14 years 2 days ago #23517 by alzander
Replied by alzander on topic it not fair
Please use the Contact Us form, and someone will be able to help you get the latest release when your subscription expired:
www.sourcecoast.com/company/contact-us

Thanks,
Alex
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13 years 11 months ago #23601 by piziey
Replied by piziey on topic it not fair
i still waiting reply by sourcecoast. i not get any answer with this problem.please.i really2 need this update.
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Support Specialist
13 years 11 months ago #23602 by alzander
Replied by alzander on topic it not fair
The file was sent by email to the address you used in your Contact Us form post. Please check the spam filter on the p***@gmail.com account you used. Otherwise, please re-submit your Contact Us request with an email address that works. You will get a confirmation email after you submit the Contact Us form letting you know it was received. If you don't get that email, that's a problem.

Thanks,
Alex
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13 years 11 months ago #23605 by piziey
Replied by piziey on topic it not fair
yes, the email is correct.but i did't notice any email form sourcecoast.i already resubmit your contact us request.

thank you
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Support Specialist
13 years 11 months ago #23612 by alzander
Replied by alzander on topic it not fair
I see your newest Contact Us submission. Did you get the automated response back? If not, there's something preventing our emails from coming through. Can you try submitting your Contact Us form with the subscription email address you used, my***@gmail.com? When you do that, check if you get the automated response and let us know. If so, we'll resend the file to that address instead. If not, it means there's something blocking our emails, and that's not right.

Thanks,
Alex
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