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Topic-icon Error in autotune-setup and overview

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14 years 5 days ago #23434 by domsonlineshop
Ok great. Although I have to disagree - It's critical in my view as it is unusable on my site!! Lol, but I know you guys have more pressing matters to deal with ;)
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14 years 5 days ago #23435 by alzander
Very sorry for the mis-prioritization. I thought you were able to run JFBConnect, but a part of Autotune was not working.

I'm starting to look into this now.

Alex
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14 years 5 days ago #23436 by alzander
There's 1 definite issue and another possible problem.

1) Your PHP installation has cURL installed, but it's explicitly disabled. cURL is required by Facebook for authenticating users and multiple other features. It's also used by JFBConnect for our Autotune program to configure your site automatically.
If you go to Site -> System Information and then the PHP Information tab, you'll find the following line:
disable_functions              exec, passthru, shell_exec, system, proc_open, popen, curl_exec, curl_multi_exec, show_source
That line is disabling multiple functions which generally should be disabled. However, curl_exec can't be one of them. Usually, that line is a setting in your PHP.ini file, but depending on your hosting company or if you're using cPanel/Plesk, you may find the setting elsewhere. You'll need to remove curl_exec from the disabled list and restart Apache.

2) The securelive_system plugin was making it hard to diagnose anything because it kept thinking I was a bad guy. If you run into issues after re-enabling cURL, you may want to try disabling this plugin (temporarily) to see if it helps.

I've noted a bug in our to-do list to not just check if cURL is installed (what we do now) and explicitly check that it's usable. Right now, it's incorrectly reporting that it's enabled on the Autotune home page for you. Sorry about that.

Please let us know if you need any more information or help, and sorry again for the delay!
Alex
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14 years 5 days ago #23441 by domsonlineshop
Thanks for looking in to this. So do I just delete the "curl_exec" from that line of programs? Or is there a different method? I have the php.ini file open through ftp and I can edit it, just wondering if it is as simple as removing it from the list in that file, saving, then restarting apache?
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14 years 5 days ago #23443 by alzander
Yeah, that should work and shouldn't hurt anything if you try. The only problem that may come in is if you are running something like cPanel or Plesk that 'manages' your PHP for you. It may revert that setting at some point, if so.

If you're using one of those, do a google search for "disable_functions plesk" or cpanel and you can likely find good instructions on how to do that through their GUIs.

Please keep us posted!
Alex
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14 years 5 days ago #23446 by domsonlineshop
Thanks a mil. That did it!! Excellent support my good man.
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14 years 5 days ago #23447 by alzander
No problem for the support, and very, very sorry again for the delay. I truly mis-understood what was holding you up and how far you had gotten!

Should you need anything else, just let us know, and good luck!
Alex
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