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Topic-icon Facebook Login not working after moving site

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14 years 2 weeks ago #23121 by darsmi
My Facebook connect was working fine until I had to move it to a new server and new domain name. I changed the settings in the backend and on Facebook but it still does not work. The site is www.the-savior.com.

Thanks,

Darin
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14 years 1 week ago #23129 by alzander
Darin,
Can you check to make sure cURL is installed on your new server? That's our best guess for the problem, but it could be many things.

The newer version of JFBConnect, v4.2, has a built in auto-configuration and error checking tool that may be able to help setup and diagnose problems on the new domain as well. It's not necessary to upgrade, but it may help.

Thanks,
Alex
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14 years 1 week ago #23133 by darsmi
Thanks Alex,

I will see if I can find out. The server the site is hosted on has been a problem. In the JFBConnect backend it says, "WARNING: POSSIBLE MISCONFIGURATION
We suggest updating your Site URL to: www.the-savior.com/home/" but the site URL is set to www.the-savior.com/home/ already if that helps at all.

Darin
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14 years 1 week ago #23134 by darsmi
I upgraded to 4.2.1 and auto tune showed cURL enabled. The auto tune failed with Facebook Application configuration could not be loaded. Please check your App ID and Secret Key
getAuthorization - Error: Could not communicate with SourceCoast.com to fetch up-to-date information.

I double checked and recopy/pasted the IDs and key but it still failed with that error.

Darin
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14 years 1 week ago #23136 by darsmi
The Facebook App step gives the following error Field data not found. You will need to make a successful connection to SourceCoast.com to load the most recent Facebook Application data.

Please check that your Subscriber ID is correct: ID is correct

The site check step gives all green checks but says getAuthorization - Error: Could not communicate with SourceCoast.com to fetch up-to-date information.

Error check step says pass for all 4 tests.

In the JFBC backend it says status unknown for all JFBC extensions

Darin
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Support Specialist
14 years 1 week ago #23140 by alzander
Darin,
From what you've said, here's what I can deduce (putting my Sherlock hat on):
* In 4.1.x, on the Overview page, we try to communicate with Facebook.com directly to get your app information. That sounds like it was failing...
* In 4.2.x, we use Autotune to connect to SourceCoast.com (to get the most up-to-date app settings and recommendations) and Facebook.com to check/set those values... that is also failing.

In cases like this in the past, it's turned out to be the server being unable to do DNS queries to translate facebook.com or sourcecoast.com into the proper IP address. If you have SSH access, can you try doing:
ping facebook.com
ping sourcecoast.com
That should return some data as well as the IP address its found for those sites. Communication with Facebook is actually over about 5 different addresses, but if you can't connect to facebook.com, you probably can't connect to the rest.

If you don't have SSH access, can you ask your hosting provider to verify that you can communicate with outside domains and do DNS lookups? Server mis-configurations or extremely strict firewalls can both stop outside connections/DNS lookups, and one of those sounds like the cause.

Hope that helps get you started, but definitely keep us posted if you have any questions!

Thanks,
Alex
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14 years 1 week ago #23374 by darsmi
Thanks Alex,

Working with this hosting provider is making me old fast. I will try to SSH but currently it is not possible. I think your diagnosis is correct but I have my hands tied presently in trying to fix the problem. I was trying to get this figured out before the subscription ran out but it appears that FBC just does not work on this server for no fault of yours. Thanks for all the help. FBC is a great product.

Darin
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Support Specialist
14 years 1 week ago #23376 by alzander
Darin,
Sorry to hear about your issues with your provider. Hopefully, you can get that cleared up soon. I just bumped your expiration date back until the 15th of June (vs the 4th). I'd hate for you to get things going on the host and not be able to run Autotune to check things out one last time. We love it when people renew, of course, but not under circumstances like yours :)

Anyways, best of luck, and please let us know if you get nearer to a solution or need anything else from us,
Alex
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