Please help - JFB Connect stopped working after server migration

Monique,
Facebook changed their authentication method quite extensively in January of this year. We had support for the new updates in our original 4.0 release in August last year, and sent out newsletters, blog posts, and communicated it in many other ways. Unfortunately, to our knowledge, v3.x no longer works with Facebook authentication. We haven't done any testing with the 3.x series in over 6 months, so it's possible it was working, but from everything we know about Facebook changes, it shouldn't.

You'll need to upgrade to a 4.x release in order to get things going again.

Hope that helps,
Alex

Monique,
That message means that Joomla isn't able to write some files from the installation package to your server. That is usually caused from server configuration issues. Below are a few things to check:
* In Help-> System Information, under Directory Permissions, all rows show be green and say "Writeable" (except maybe the configuration.php file). If not, you'll need to fix those directories which are unwriteable (doing that is different for each server, and not something we can really help with).
* In Global Configuration, try turning off the FTP layer. Sometimes that helps with installation issues, sometimes it doesn't.

If none of that helps, let us know!

Thanks,
Alex

Monique,
Permission issues can't be fixed through Joomla itself.. if Joomla can't write to the directory, it means it doesn't have permission. For security sake, a user without permission can't change his own permissions. You'll need to fix the problem on the server itself. It sounds like your whole Joomla directory, or maybe just the /components/ directory, has either the incorrect owner or incorrect permissions set so that the files can't be installed. JFBConnect uses the standard Joomla installer, so if it doesn't work, it's not necessarily a JFBConnect issue.

I'd really recommend contacting your technical support at your Hosting company and let them know that Joomla is unable to write to specific directories, and ask them to fix it.

Hope that helps explain,
Alex

Monique,
Let us know what the tech support says. Even if the 'main' folders that Joomla looks at say writeable, folders underneath (like /components/com_jfbconnect) could have been created before in an unwriteable fashion. You'll need to fix those directories as well. Some FTP programs can fix all permissions on subdirectories "recursively". If you can set permissions that way, and do it on the /components (and other folders), it may fix your problem as well.

Good luck,
Alex

Fantastic! Glad to hear we got you going! If you need anything else, just let us know.

Thanks,
Alex