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Topic-icon Send Button problems

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14 years 1 month ago #22100 by deepavaith
Replied by deepavaith on topic Send Button problems
Sorry Alex, still not working. I've left the SEF off in case you want to check.

thanks,
deepa
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14 years 1 month ago #22101 by alzander
Replied by alzander on topic Send Button problems
Deepa,
I can't get to any product now. Can you give me the non-SEF URL of a product page that I can test with?

Thanks,
Alex
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14 years 1 month ago #22102 by alzander
Replied by alzander on topic Send Button problems
Nevermind. Found it.
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14 years 1 month ago #22104 by alzander
Replied by alzander on topic Send Button problems
Alright.. as always, one more thing. Right before your closing head tag, you have the following:
</script>
<meta property="og:title" content="TriBuy Gear"/>
<meta property="og:image" content="http://s374370321.onlinehome.us/VMSEF/images/stories/logo1.png"/>
<meta property="og:url" content="http://s374370321.onlinehome.us/VMSEF/"/>
<meta property="og:description" content="The online community for athletes and their gear. "/>
</head>
Those are specifying Open Graph tags that JFBConnect has already specified. Additionally, they are conflicting. Specifically, the og:url parameter is different, and causing Facebook to throw an error:
developers.facebook.com/tools/debug/og/o...rt_category_id%3D133

Can you remove those tags?

Thanks,
Alex
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14 years 1 month ago #22106 by deepavaith
Replied by deepavaith on topic Send Button problems
Sorry - no good news. Now the FB check is clean too...
developers.facebook.com/tools/debug/og/o...art_category_id%3D88

Deepa
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14 years 1 month ago #22116 by alzander
Replied by alzander on topic Send Button problems
Deepa,
Well, the good news is that we've fixed quite a few other issues on your site. The bad news is that you seem to be affected by a bug in Facebook's own Send button. We've done everything we can to try and get past the error, but it seems it's on their end, not JFBConnect's at all.

There's a bug report that's already been filed against this problem, below. I'd recommend you click the "Does this repro describe your issue" link and put in details about your site. It may help them escalate the issue as more people report it:
developers.facebook.com/bugs/409515419076902

I hope that helps, but unfortunately, for now, I'd have to recommend disabling the Send button until Facebook fixes the problem on their end.

Keep us posted if you find anything or if it changes it's behavior,
Alex
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14 years 1 month ago #22149 by deepavaith
Replied by deepavaith on topic Send Button problems
Thanks a lot Alex. Really appreciate your help!
I added my bit to the link you sent :)

deepa
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14 years 1 month ago #22185 by alzander
Replied by alzander on topic Send Button problems
Deepa,
Glad to hear you added it. Sorry we couldn't get you going, and spent a lot of time pointing out other issues. All the things you fixed were good things to fix, but unfortunately, they didn't fix the original issue.

Hopefully Facebook investigates and fixes this problem that's affecting some sites soon.

Good luck,
Alex
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