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Topic-icon "Moderate" link does not appear in k2 articles

Support Specialist
14 years 1 month ago #21680 by alzander
Oh yeah, also, can you check if you get the following emails:
1) When a user Like's content? This will test the other notification of JFBConnect.
2) When a user registers on your site normally, through Joomla (if available)? This will test normal Joomla emails. If you don't get this, that would explain a lot.

Thanks,
Alex
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14 years 1 month ago #21687 by dageke
Hi Alex, thanks for taking the time.

Notifications works now. This is very strange. I tested the system yesterday - and it did not work, but when you wrote a comment a notification was created, and when I wrote a comment myself today there was also a notification created. Hopefully it stays in working order from now on.

Regarding who is the admin. I have checked the page developers.facebook.com/apps and no app shows up. My developer says he never made an app on Facebook. Is that possible? Can the comment field in K2 work without having made this app?

Another thing, you keep advising me to go to the page developers.facebook.com/tools/comments but I always get server error - HTTP Error 500 (Internal Server Error). Do you know why?

Best regards
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Support Specialist
14 years 1 month ago #21693 by alzander
Dag,
Not sure what's up with notifications, but keep an eye on things, obviously, and let us know if it stops working again.

As for the comments box, yes, Like buttons and Comment boxes do not require a Facebook ID. Having one does enable some extra capabilities like Facebook Login, Page Tab integration, and a lot of other JFBConnect features. It also makes it so that a tag we add to the top of each page that specifies the App Id notifies Facebook of the 'owners' of the page. Whoever is the admin of the app is considered an owner of the page, and therefore, can moderate comments.

Your page is actually including an Application ID (289658537766430), whether you actually need it for some of the features I mention or not.

So, here are a few recommendations that I have for your page, which should help get moderation going:
1) Find out who is the admin of the app with ID 289658537766430 and have them add you as an administrator.
2) In the Social -> Open Graph tab of JFBConnect, enable Open Graph integration. It looks to be off right now. This helps describe your pages to Facebook (title, description, etc) for posts in user's wall when the comment or like a page. Additionally, this adds more information about the owners of the FB Application. In the "Defaults" box on the same page, you can add your Facebook User ID as an explicit admin (even if not an admin of the Application), and the moderate link should then show. You can add the admins tag like:
admins=123456
Where 123456 is your Facebook User ID. If you go to your Facebook profile and hover over your avatar or name in the top left, the URL should have your ID in it, like: www.facebook.com/profile.php?id=1251253607

Hope those ideas help.

As for the moderation tool not working, that may be because you aren't the owner of any apps. I've never heard of that problem and know that link works for most people just fine.

Best of luck,
Alex
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Support Specialist
14 years 1 month ago #21699 by alzander
Dag,
Not sure why I didn't just tell you your Facebook ID, since it's in our usermap. Enable Open Graph and add the following line:
admins=100002426212575
Then, you may need to wait a day or so for Facebook to recognize the update, but that should force FB to know that you are an admin, when you are logged into Facebook and visit your site.

Alex
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